So after my bad experience with American Airlines during Covid-19, I decided to try flying Delta when I had to go back to Orlando for my movers to pack up the old place. I’ve heard a lot of good things…
Joining me for Episode #370 is Edward Blackman, the founder and managing partner of Kelda Consulting. He has previously had Lean and process improvement-focused roles at organizations as varied as Whirlpool, Amway, and Spectrum Health. Today, we are discussing behavioral…
Thanks to ASQ for asking me to write this article for their “Statistics Digest” newsletter in October of 2019 – click here to access the whole issue if you’re a member. I’m posting the article here with their permission. Readers…
TL;DR: In healthcare huddles, how leaders ask about patient safety can either invite honest discussion or make speaking up feel risky. Open-ended, system-focused questions–combined with consistent follow-through–are essential for building psychological safety and preventing harm. I think that working to…
The other day, I stumbled across an old article that I remember, as it was published in the Wall Street Journal in 2004. The WSJ normally has a paywall, but this article is old enough that it’s free to the…
Before Christmas, I was thinking again about upgrading my iPhone 8 Plus to the newer iPhone 11 Pro, as I wrote about here: A few days before Christmas, I decided to take the plunge. In the spirit of “Kaizen,” I…
It’s a bit of a Throwback Thursday… in October of 2017, I wrote this post about my, ahem, “resistance to change” when it came to the new iPhone X: Two years later, I’m now considering upgrading to an iPhone 11…
W. Edwards Deming’s ideas about systems thinking, measurement, psychology, and leadership remain highly relevant for healthcare improvement today, even decades after they were first articulated. Why Deming Still Matters in Healthcare Today Healthcare leaders continue to struggle with quality improvement…
General Jim Mattis has been making the rounds to talk about his new book that is out today: Call Sign Chaos: Learning to Lead. “Learning to Lead” sounds like it could be the title of a book about Lean management.…
Here is an article that caught my eye recently, from HBR: “How One Health System Overcame Resistance to a Surgical Checklist“ Seeing the word “resistance” always makes me wonder if the health system in the article was blaming surgeons (or…
I’ve been battling some sort of bronchitis or respiratory infection for about five days now…. blah. Lots of coughing and my voice is shot. Good thing I’m traveling or speaking this week. And, I’m glad not to be in a…
What do you hope to change in 2019? If your New Year’s resolutions have already gotten off track, don’t feel bad. Various studies estimate that 80 to 90 percent of resolutions fail. We can get our resolutions back on track…
