That Wasn’t So Bad After All — From Ambivalence to Acceptance of a New…
Before Christmas, I was thinking again about upgrading my iPhone 8 Plus to the newer iPhone 11 Pro, as I wrote…
Am I Getting Over My Resistance to the Newer iPhones? Am I Still Ambivalent?
It's a bit of a Throwback Thursday... in October of 2017, I wrote this post about my, ahem, "resistance to…
Deming’s Old (Timeless) Teachings are Still Relevant for Healthcare Today
Here's an article that was co-authored by Maureen Bisognano and two other current or former staffers of the…
General Jim Mattis on Leadership, Mistakes, and Defining Problems
General Jim Mattis has been making the rounds to talk about his new book that is out today: Call Sign Chaos:…
Embracing and Helping Surgeons Accept Change — Instead of Blaming &…
Here is an article that caught my eye recently, from HBR:
"How One Health System Overcame Resistance to a…
Video and Transcript: When Being Right is the Wrong Strategy for Change
I always enjoy the KaiNexus User Conference (now called KaiNexicon starting this year) and they ask me to give a…
Hospital Observations from the Toast Guy
I've been battling some sort of bronchitis or respiratory infection for about five days now.... blah. Lots of…
To Get Your Personal or Professional Changes Back on Track, Focus More on…
I've published my most recent article on LinkedIn (and you can also read it on Medium.com if you don't have…
Is Learning Something New Easier Than Unlearning What We Already Know?
Thanks to Catalysis for asking me to write a guest blog post... yesterday, they published this:
Being Open to…
Year in Review: My Podcasts About Lean and More
It was a busy year for me in the podcast realm. I produced 33 "Lean Blog Podcast" episodes of interviews about the…
Remembering and Honoring Samuel Selay
I've been sad the last few days after learning that Samuel Selay, a friend of mine (and this blog) went missing…
Podcast #320 – Skip Steward on Deming, Wheeler, Metrics, and More
Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode…
Are You a Good Coach? An Effective Coach? HBR Says You Might Not Be
Some colleagues recently sent me a Harvard Business Review article that has a fairly accusatory title, although…
When Being Right is the Wrong Strategy for Change
I'm at the fourth annual KaiNexus User Conference in exciting Austin, Texas. We have customers here from many…
Telling Dentists or Patients What to Do or Evoking Reasons for Change?
In this post, I talk about my dental practices "need" to get Lean, my need to floss, and some of the tactics that…
The Making of an MLB Phenom, Shohei Ohtani: Looking at The Harada Method
I first learned about an approach to personal development called "The Harada Method" when Norman Bodek co-authored…
My Talk in Vegas: Leadership Lessons from Statistics and Psychology
Today, I’m giving a keynote talk at the Lean & Six Sigma World Conference being held in Las Vegas. I don’t…
#ChangeChampions: Why a Better Hospital Supply Chain Starts with Better…
Today, I'd like to share the latest in my series of articles about "Champions of Change," which is based on a…