I’m not a Buffalo Bills fan (a.k.a. “The Bills Mafia”), but I did attend one game at what was then called Rich Stadium in 1998 when I was a grad school intern at Kodak. Even without being a fan, I…
Joining me for Episode #397 is Hide Oba. His father was the late Hajime Oba, famous for his work at Toyota and the TSSC, as Steve Spear and I discussed back in Episode #386. Hide worked with his father at…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! One more note from Mark: Check out Episode 32 of “My Favorite Mistake” with consultant Michele Parrish as our…
TL;DR: Blaming “human error” is where root cause analysis goes to die. Keep asking why — the system made the error possible, and the system is what leaders can fix. When Covid vaccines first rolled out, the pressure to avoid…
Thanks everybody for reading my blog here in 2020. When I posted the top 10 most-read posts from the first half of the year, things were very Covid heavy. I’ve blogged less about that (but more about issues like #RootCauseRacism).…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! One more note from Mark: Check out Episode 26 of “My Favorite Mistake” with singer and radio host Yaya…
The famous WKRP turkey drop is a funny TV moment, but it’s also a sharp case study in non-Lean leadership–unchecked assumptions, fear-driven hierarchy, lack of input from the team, and big rollouts without testing. It’s a reminder that leadership failures…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Healthcare — Creating Value for Patients It’s exciting to see that Covid vaccines are on the way. But the…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Healthcare — Creating Value for Patients Kaiser Permanente has been trialing an Advanced Alert Monitor where electronic data is…
Today is, of course, election day in the United States. Here is a post with some random thoughts. I was fortunate in that I was able to vote in person, early in Texas last month (that is my permanent home…
Joining me today for Episode #383 of the podcast is Patrick Anderson, the CEO of the Rural Alaska Community Action Program, Inc. (or “RurAL CAP”). Patrick was previously a guest way back in Episodes #53 and #71. Patrick returns to…
In this Lean Blog Podcast episode, Tom Peters reflects on leading through the chaos of COVID-19. He shares why people-first leadership, training, kindness, and trust become non-negotiable during crisis. I’m really excited to be speaking to my guest for Episode…
