For the past few years, Dr. Greg Jacobson and I have worked closely together to create and deliver our continuous improvement webinars. We try to share content that is useful to customers and others who are interested in improvement and…
Retired Navy F-14 pilot and airline captain Steve “Monty” Montague spends his non-flying days helping hospitals adopt the safety culture that made commercial aviation the safest way to travel. In this episode, we talk about why standardized work frees people…
Mark’s note: Ah, another NFL playoff weekend and time for another football post to follow up my apparent jinxing of the Eagles’ head coach Chip Kelly last week. Today’s guest post from Chad Walters is an intersection between sports, medicine,…
Mark’s Note: I’m just getting back from vacation, so we’re wrapping up the guest posts. Today’s post is by Christina Kach and you can read her previous guest posts here. Check out her updated bio at the bottom of the…
Listen: My guests for episode #185 are Karen Dunn Skinner and David Skinner and our topic, for the first time on the Podcast, is Lean in law firms and the legal profession. David and Karen are husband and wife, attorneys,…
Thursday night, we saw the type of error that happens every few years in the NFL… a player, Danny Trevathan, of the Denver Broncos, was about to score an easy touchdown, yet he dropped the ball, celebrating early, before crossing…
Following up on my previous posts (here and here) on a recent visit to the Northern California Wine Country, I’m going to share a few more ideas and thoughts based on what I saw during the trip (when I wasn’t…
There’s a great Taaichi Ohno quote that I was reminded of last week (see a previous post from 2010 on this). “Data is of course important in manufacturing, but I place the greatest emphasis on facts.” I was in northern…
Many of you who took my reader survey (still open and feedback welcome, prizes gone) mentioned that you liked this style of post with links to stuff I’ve been reading. I am to please… Some links to web articles I…
Last week, my wife was watching ABC’s show “Grey’s Anatomy,” as she always does. Again, as she often does, she’ll pause it for me when there’s a scene related to patient safety, so I can watch. In this scene, below,…
I’ve always been intrigued by entrepreneur (and billionaire) Elon Musk. He founded PayPal (which I have used for over ten years), founded SpaceX (which I would love to use, but can’t afford), and is the CEO of Tesla (not really…
Karen Wolk Feinstein, president and CEO of the Pittsburgh Regional Health Initiative, channeled the Saturday Night Live Weekend Update segment “Really!?!” in this recent op-ed titled: “Don’t put this on patients: Sick people are supposed to monitor medical errors? Really??“…