Here’s an interesting story from this week: “Google early earnings release stuns traders.” Reportedly, the Google financial report for Wall Street was mistakenly released EARLY. Instead of releasing after the close of trading, it was sent out by R.R. Donnelly,…
Preventable medical mistakes remain one of the most serious challenges in healthcare, yet many hospitals still struggle with learning from medical errors and preventing them from happening again. From emergency departments to pathology labs, the same types of errors continue…
Most of us think of Kaizen as a workplace method. Robert Maurer applies it to therapy, health, and relationships — and the brain science he describes explains a lot about why change efforts fail at work, too. We talk about…
Last weekend, I watched a show on the Smithsonian Channel that was an interesting contrast to the CNN show I blogged about yesterday (“A Lean Guy Watches “CNN’s 25 Shocking Medical Mistakes“). The Smithsonian show was about aviation safety: “AIR…
Did anybody else see this show hosted to Elizabeth Cohen on CNN last weekend, titled “25 Shocking Medical Mistakes“? You can see a video preview or read the transcript online. I’m not sure if the whole show is available online…
Virginia Mason Medical Center, a world-renowned leader in the application of Lean principles in healthcare, has a new blog: Virginia Mason Blog. They name blogs the way I do, simple and direct :-) One of their first posts highlights a…
I don’t have any first hand experience with the country, but I have had many requests for the free first chapters of my books (Lean Hospitals and Healthcare Kaizen) from Saudi Arabia over the past few years. I’m certain there…
There’s a new TED conference video from April 2012 featuring Dr. Atul Gawande, author of amazing books including The Checklist Manifesto: How to Get Things Right.” The core of the video will be familiar if you remember my blog post…
I generally love the Apple Stores for their customer service and environment, as a primary Mac user for the past four years. You may have read stories about how executives from the Apple Store have been working with Stanford Hospital…
As my wife and I are in the process of moving to San Antonio, we’ve visited the local Central Market grocery store there during our house hunting trips. Behind the prepared foods counter is a visual management indicator for employees…
I’m in Las Vegas, speaking today to close the Lean Healthcare PowerDay event. There are many great speakers, including Dr. Richard Shannon, Dr. David Munch, and my good friend and fellow author, Naida Grunden. Click on their names to listen…
March 4 to 10 has been “Patient Safety Awareness Week” from the National Patient Safety Foundation. I’m certainly in favor of patient safety and have worked tirelessly, as have others, to try to improve patient safety from its abysmal starting…