2-Data-Point Comparisons vs. Charts – NBA Big Man 3-Point Shots and Lean…
So many of our business metrics are reported in terms of two-data point comparisons. How much did the…
Highlights from a Great Book: “The Leader’s Handbook”
I've been going through the book by the late Peter Scholtes: The Leader's Handbook: Making Things Happen, Getting…
Free Mini-Workshop: Running of the Red Beads in Austin – September 5 –…
This year, I have the opportunity to run the W. Edwards Deming "Red Bead Experiment" at Lean Startup Week in San…
Reader Question: More Clarity in Visualizing Hospital Performance Data
I received another reader question (submit yours here) and it's about statistics, "daily Lean management," and…
Your “Lean Daily Management” Approach Would Be Even Better with Some…
Here is an article that I wrote and published on LinkedIn on Tuesday on the topic of managing metrics in a better,…
Data Without Context Have No Meaning: Emergency Department Wait Time Billboards
Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that…
What’s Demoralizing? The Colors on a Chart or Not Improving the System?
I forget what hospital these charts are even from, but it doesn't really matter. It's become more common, in my…
Lean is Not About Cutting Costs; 2 Data Point Comparisons in EDs & the NFL
Two pet peeves of mine are hearing people say things like "Lean is all about reducing waste" and or "Lean is all…
Managing With Red/Green Charts is Like Driving By Looking at the Rear-View Mirror
There's an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing…
SHS Notes: Hospital Improvement, Deming Lessons from Mike Stoecklein, Shocking…
I'm still reflecting on what a great conference the Society for Health Systems put on again this year. Here are…
Can SPC Show if American Airlines Pilots are Staging a “Sick Out”?
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled…
Upcoming Web Radio Show and Webinar
I wanted to let you know about an upcoming web radio show (tomorrow) and webinar (next week) that I'll be…
Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up…
Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding…
Are We 84.7% Certain We’re in the 90th Percentile?
Of course patient satisfaction is important for hospitals to focus on. This is often a vague and uncertain thing to…
Consulting Case Studies Need Statistical Validity
One of the books that's had the biggest impact on my work is Donald Wheeler's Understanding Variation: The Key to…
Arbitrary Targets at DFW – What About Your Organization?
As I've been re-reading Dr. Deming's Out of the Crisis, stuff like this jumps out at me more and more. I saw…
Measuring for Improvement
Note: Welcome LEI visitors... you can check out my main blog page at www.leanblog.org, as I hope you'll come back.…
Gaming the College Rankings at Baylor
Baylor Rewards Freshmen Who Retake SAT - NYTimes.comBaylor Newspaper ArticleShow me a ranking system and I'll show…