I've been sad the last few days after learning that Samuel Selay, a friend of mine (and this blog) went missing after going kayaking alone on Lake Elsinore in southern California on Saturday. As it says in this news report and video...
Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode #314 of the podcast talking about TWI and Toyota Kata in healthcare (he was joined by Brandon Brown).
Today, I've asked Skip to come back and chat 1x1, in Episode #320, about his experience with Don Wheeler, learning from W. Edwards Deming, and more. I hope you enjoy his reflections, our discussions about healthcare, and connections to my book Measures of Success (Skip undoubtedly has a book in him too).
Some colleagues recently sent me a Harvard Business Review article that has a fairly accusatory title, although many readers might think it applies to other managers:
Most Managers Don't Know How to Coach People. But They Can Learn.
It's a common dynamic for people to overstate their own abilities. When it comes to "coaching" in the workplace:
I'm at the fourth annual KaiNexus User Conference in exciting Austin, Texas. We have customers here from many industries, which corresponds with the growth of KaiNexus and the way we've been pulled into other customers outside of our initial home in healthcare.
In this post, I talk about a workshop I did yesterday and a talk I'm giving today.
In this post, I talk about my dental practices "need" to get Lean, my need to floss, and some of the tactics that help others change. You being right doesn't mean mean others will accept your Lean practices or your scolding about flossing nightly.
I first learned about an approach to personal development called "The Harada Method" when Norman Bodek co-authored a book with Takashi Harada: The Harada Method: The Spirit of Self-Reliance.
Norman was a guest on my podcast in 2013 to talk about this...
The Harada Method has been on mind again recently thanks to the success of Major League Baseball player Shohei Ohtani, from Japan.
Today, I’m giving a keynote talk at the Lean & Six Sigma World Conference being held in Las Vegas. I don’t normally attend or speak at “Lean Sigma” events, but I had an opportunity to give a new talk that touches on two of my favorite themes in recent years – the need to apply statistics and psychology to our “Lean Management” practices or Six Sigma or whatever.
Today, I'd like to share the latest in my series of articles about "Champions of Change," which is based on a discussion I had with Suzi Collins, an experienced Lean healthcare supply chain leader.
In some of the major Lean transformation stories (in manufacturing in healthcare) usually include stories about some percentage of managers, doctors, or employees who chose to leave the organization. This is often a badge of honor of sorts. Sometimes, those people get labeled as "concrete heads" (I term I think we shouldn't use, as I've blogged about).
Is this really the right way to view things?
Previous Episodes (Full List): Click to visually browse episodes For easy access to any Podcast, use the forwarding URL: leanblog.org/X where X is the episode number. This text list is from the old version of the podcast’s main blog page.…
I've been going through the book by the late Peter Scholtes: The Leader's Handbook: Making Things Happen, Getting Things Done. His work builds upon the legendary W. Edwards Deming and Russell Ackoff, among others.
I often quote Scholtes (something also attributed to Peter Senge and others) as saying:
"People don't resist change, they resist being changed."
I think that's very insightful and that thought has led me to study change management, "motivational interviewing" and other related topics. It turns out that having the right answer and pushing it on others isn't the best strategy for effecting sustainable change. I had to learn those lessons the hard way and I'm still learning.
Joining me again for episode 290 is a three-time guest, Eric Ries. When we first talked, in episode 115 six years ago, his New York Times bestselling book The Lean Startup was being published. In 2012, we discussed the impact of Toyota's Taiichi Ohno on his work, in episode 142. This time, we're talking about his new book, The Startup Way.
