When we think about how change happens in organizations, especially those practicing Lean, we often focus on tools, plans, and communication strategies. But what about the actual conversations we’re having? Too often, those conversations look like this: That’s not engagement…
Think about the last time you made a major career decision. I’m thinking of one of mine, in particular. Was it about leaving a job for a new one? Changing directions in your career altogether? Was it a debate about…
Wednesday, I hosted and moderated (through KaiNexus), the latest webinar in our continuous improvement webinar series. It was presented by Paola Torres, a Senior Performance Improvement Manager at Healthfirst in NYC. Click here to register to view the recording and…
Joining me today for Episode #374 of the podcast are two colleagues, Brittany Wilson and Mark Valenti. The topic, as Mark and I discussed in Episode #306, is “Motivational Interviewing.” We will all be exploring this topic in the context…
Today, I hosted and moderated the latest in our KaiNexus Continuous Improvement Webinar series. I’m really excited that the presenter will be Mark Valenti — he’s been a bit of a mentor and coach for me on the topic of…
Why do people fear change? Why are adults afraid of talking about their fears? My guest today is eminently qualified to answer such questions and to provide advice that can help us. My guest for Episode #315 is Robert Maurer, Ph.D., author of the outstanding book Mastering Fear.
Bob was previously my guest for Episode #153, where we discussed one of his earlier books on Kaizen, One Small Step Can Change Your Life: The Kaizen Way. By the way, earlier this year I noticed that his other book The Spirit of Kaizen was one of the few books by an American author that Toyota was selling at the Toyota Commemorative Museum of Industry and Technology in Nagoya (see photo below).
I hope you enjoy today's discussion on Mastering Fear. As the subtitle says, can we "harness emotion to achieve excellence in health, work, and relationships"?
My guest for Episode #306 is Mark D. Valenti, the manager of training, education, and workflow integration for the Enhanced Community Care Management (ECCM) at Highmark Health.
In this episode, Mark and I talk about the use of "Motivational Interviewing" methods and mindsets in the ECCM program and how "everyday closer to better" is part of their mantra.
My guests for Episode 292 are the three co-authors of an excellent book, Motivational Interviewing for Leadership: MI-LEAD:
Jason Wilcox, Director of Education and Connected Care at VA Roseburg
Dr. Brian Kersh, Clinical Psychologist at New Mexico VA Health System
Dr. Elizabeth Jenkins, Clinical Psychologist/Courtesy Assistant Professor at University of South Florida
Back in December, I wrote about a method called “Motivational Interviewing” (MI), something I learned about from a social worker who was also at the Lean Startup Conference. It’s funny how these worlds intersect sometimes. I saw parallels between people…
I get this question a lot. Some version of it comes up at nearly every conference Q&A, in coaching calls, and in emails from CI practitioners. Sometimes it’s about an executive who blames people whenever something goes wrong. Sometimes it’s…
There’s a moment every experienced leader knows. Someone brings you a problem, and you can see the answer before they finish the sentence. You’ve been in this situation before. You know what to do. And so you tell them. It…
Here’s something I’ve learned over many years of consulting: giving people advice they haven’t asked for is a reliable way to get ignored, no matter how correct the advice is. This is also, unfortunately, exactly what every AI tool does.…