You searched for "john toussaint" – Lean Blog

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From “White Coat Leadership” to Lean Leadership: John Toussaint’s Message Still...

Mark Graban - January 6, 2026 3

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John Toussaint, MD on Lean Leadership During COVID-19 and Healthcare’s Future

Mark Graban - August 16, 2020 0

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Upcoming John Toussaint Webinar: Five Changes Great Healthcare Leaders Make to...

Mark Graban - June 13, 2017 0

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Lean Healthcare Transformation Summit Starts Today; Past Videos of Dr. John...

Mark Graban - June 15, 2016 0

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Dr. John Toussaint Responds to the NEJM Piece: What Lean Really...

Mark Graban - April 12, 2016 4

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John Toussaint on CEO-Led Lean Healthcare Transformation and Patient Safety

Mark Graban - December 16, 2015 0

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John Toussaint on Lean Healthcare Leadership and Management on the Mend

Mark Graban - July 22, 2015 2

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First Look: “Management on the Mend” by Dr. John Toussaint

Mark Graban - June 9, 2015 8

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Podcast #184 – John Toussaint, MD on CEO Challenges & Enduring...

Mark Graban - August 13, 2013 7

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Lean Healthcare Transformation Summit 2013, John Toussaint Keynote

Mark Graban - June 5, 2013 0

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John Toussaint, Mayo Proceedings, on “The Promise of Lean in Health...

Mark Graban - January 11, 2013 4

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Podcast #159 – John Toussaint, MD, on the Institute of Medicine...

Mark Graban - October 16, 2012 4

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William Brew on Why a Lean Coach Asks Questions Instead of Giving AnswersMarch 3, 2026
One takeaway I have from this post is that lean leadership is focused on asking questions to develop people's understanding,…
Zachary Capen on The Longer Starbucks Coffee Stopper Is Obviously Waste… Unless It Is NotMarch 2, 2026
I agree! At first glance, the longer stopper did look a lot like a waste. It is so easy to…
Jack Benedict on Before “Just Culture,” There Was NUMMI: Learning Instead of BlamingFebruary 25, 2026
While reading this blog post I found it very interesting how NUMMI is explained. The author discusses that NUMMI results…
William Brew on When “AI Improvement” Adds Waste Instead of Value: A Hotel Valet ExampleFebruary 24, 2026
One takeaway I have from this article is that, as stated, adding technology does not always add value. Adding the…
Zachary Capen on Daily Healthcare Kaizen: Real Examples of Small Improvements That Make a DifferenceFebruary 23, 2026
This post highlights how important daily kaizen practices are in making small improvement so that you don't have to make…

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Healthcare in 2026: Still Faxing, Already Talking About AI

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Why a Lean Coach Asks Questions Instead of Giving Answers

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A split illustration of two open books on a wooden desk with a stethoscope. The left book shows a cloud of random floating letters forming a cloud, with diffuse light. The right book shows structured bulleted text flowing through a mechanical spine into an organized outline with a light beam. A bookshelf is in the blurred background. Modern digital style with teal and warm tones.

Why I Built My Own AI Instead of Telling You to...

February 28, 2026

New! Check Out Mark's Lean Hospitals AI CoachFree Demo

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