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Sunday, May 19, 2024
Lean Blog
BLOG
All Posts
Get Posts Sent via Email
Contributors
Best Posts
Most Popular
Most Commented
Lean Comedy
PODCASTS
Lean Blog Interviews
Podcast Home
Browse Episodes
Episode Collections
Subscribe
Lean Blog Audio
Podcast Home & Subscribe
Browse Episodes
Lean Whiskey
My Favorite Mistake
Practicing Lean
Toyota Kata Podcast
VIDEOS
Featured Videos
Webinars
YouTube Channel
BOOKS
SERVICES
Via MarkGraban.com
Speaking
Workshops
Consulting
ABOUT
About Mark Graban
About the Blog
What is “Lean”?
Contributors
Standardized Work
Privacy Policy
Privacy Tools
Resources
Healthcare Improvement
Lean-Focused Blogs
Lean Healthcare Blogs
Other Blogs
Lean Resources
CONTACT
Contact Form
Get Posts via Email
Mark’s Newsletter
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Blog
In Customer Service, Apologizing Does NOT Get to the Root Cause
Mark Graban
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Mark Graban
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