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A Lean Management System That Doesn’t Depend on the Lean Team — Emily Swaney, OhioHealth What 21,050 Clinicians Told Us About Fear and Futility
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Mark Graban

Lean Leadership, Psychological Safety, and Continuous Improvement

Since 2005, LeanBlog.org has shared practical insights from real-world work in healthcare, manufacturing, and beyond.

Books Keynote Speaking Coaching / Advisory Podcasts
Books by Mark Graban on Lean, Leadership, and Learning (4)

Lean Blog Interviews Podcast

Edward Blackman on Combining Behavioral Science with Continuous Improvement

Edward Blackman on Combining Behavioral Science with Continuous Improvement

ByMark Graban May 12, 2020 1965
Joining me for Episode #370 is Edward Blackman, the founder and managing partner of Kelda Consulting. He has previously had Lean and process improvement-focused roles at organizations as varied as...
Podcast #369 — Rachel Mandel, MD MHA, on Lean in the Covid-19 Era

Podcast #369 — Rachel Mandel, MD MHA, on Lean in the Covid-19 Era

ByMark Graban May 7, 2020 2246
Joining me again for Episode #369 of the podcast is Dr. Rachel Mandel, a self-described “healthcare whisperer” and Washington D.C.-based consultant for healthcare organizations. She has...
How Deming’s Teachings Transformed Steve Feltovich’s Leadership Journey

How Deming’s Teachings Transformed Steve Feltovich’s Leadership Journey

ByMark Graban May 3, 2020 1859
My guest for Episode #368 is somebody I've met fairly recently through his excellent posts on LinkedIn, Steve Feltovich. He is the president of SJF Consulting, Inc. and he previously had a long career...
Podcast #367 — Rachel Mandel, MD MHA, on Lean for Physicians and Health Systems

Podcast #367 — Rachel Mandel, MD MHA, on Lean for Physicians and Health Systems

ByMark Graban April 27, 2020 2463
Joining me for Episode #367 of the podcast is Dr. Rachel Mandel, a self-described “healthcare whisperer” and Washington D.C.-based consultant for healthcare organizations. She has her own...

More Blog Posts

Remembering Bob Rush — Humble Champion, Relentless Improver & Helper

Remembering Bob Rush — Humble Champion, Relentless Improver & Helper

Mark GrabanByMark Graban September 12, 2025 1009
It is with deep sadness that I share the news of Bob Rush‘s passing. Here is his obituary. Bob was a friend. He was quite simply, a good dude. I always enjoyed our conversations–whether in...

The 10 Most Controversial Things Said on Lean Blog Interviews

Mark GrabanByMark Graban September 12, 2025 1244

Fred Noe of Jim Beam: Leadership Lessons on Mistakes, Innovation, and Long-Term Thinking

Mark GrabanByMark Graban September 9, 2025 1938

Speaking at the 2025 Lean Solutions Summit: Why Culture Comes Before Tools

Mark GrabanByMark Graban September 9, 2025 2673

Why “You’re Being Safe” Should Be the Norm in Every Operating Room

Mark GrabanByMark Graban September 8, 2025 1385

Webinars

karen martin ask the expert webinar kainexus

Ask Karen Martin Anything on Operational Excellence: A KaiNexus Webinar

March 5, 2026
Karen Martin is one of those people I've been lucky to know and learn from for a long time. She's...
1. Professor with glasses in front of EMS 20th anniversary logo and KaiNexus logo on blue background.

Unlock the Power of Leadership: A Preview of the Electrolux Manufacturing System (EMS) Webinar

December 4, 2025
KaiNexus recently hosted a webinar I was especially looking forward to: “Unlock the Power of...
Breaking Through Cultural Friction: Respect for People and Sustainable Performance

Breaking Through Cultural Friction: Respect for People and Sustainable Performance

June 9, 2025
When organizations struggle to sustain Lean transformation, people often look first at tools...
Driving a Culture of Patient Safety: Lessons for Healthcare and Beyond

Driving a Culture of Patient Safety: Lessons for Healthcare and Beyond

April 28, 2025
Recently, I had the pleasure of moderating a webinar titled “Driving a Culture of Transforming...
Why Lean Fails Without Psychological Safety

Why Lean Fails Without Psychological Safety

April 16, 2025
TL;DR: Lean tools don't fail because people resist change–they fail because people don't feel...
Preview: Driving a Culture of Accountability – Transforming Patient Safety with KaiNexus (Webinar, April 15)

Preview: Driving a Culture of Accountability – Transforming Patient Safety with KaiNexus (Webinar, April 15)

April 8, 2025
One of the most powerful elements of continuous improvement is the ability to learn from each other...
My Upcoming Webinar on Mistake-Proofing Across Industries

My Upcoming Webinar on Mistake-Proofing Across Industries

February 3, 2025
I'm excited to be presenting this webinar on February 12th at 1 pm ET as part of the KaiNexus...
Top 5 Takeaways from my KaiNexus Webinar: Psychological Safety as a Precondition for Continuous Improvement

Top 5 Takeaways from my KaiNexus Webinar: Psychological Safety as a Precondition for Continuous Improvement

January 8, 2025
TL;DR: Psychological safety isn't optional for continuous improvement. This KaiNexus webinar...
Creating Leader Standard Work (LSW) Across a Distributed Business Model — Webinar Preview

Creating Leader Standard Work (LSW) Across a Distributed Business Model — Webinar Preview

November 7, 2024
I'm happy to be hosting and moderating this webinar that will be presented by Brent Loescher, a...
Embedding Change Management into your Continuous Improvement Initiatives – Webinar Preview

Embedding Change Management into your Continuous Improvement Initiatives – Webinar Preview

September 25, 2024
I'm happy to be hosting and moderating this webinar that will be presented by Melissa Sherman, a...
View Our “Ask Us Anything” Event on Psychological Safety and Lean

View Our “Ask Us Anything” Event on Psychological Safety and Lean

August 20, 2024
Psychological safety is often described as “feeling safe to speak up.” In Lean...
From Strategy to Execution: Webinar with Karen Friedenberg

From Strategy to Execution: Webinar with Karen Friedenberg

July 17, 2024
Are you looking to transform your business strategy into actionable results? Join us for our...

Videos

Dwight’s Doomsday Defect Prevention Device on “The Office”

ByMark Graban November 9, 2011 Comment (1) 2036
On last Thursday's episode of The Office, Dwight Schrute  installed a software system that he called...
KaiNexus Education Video #2 – Focus on Processes, Not People

KaiNexus Education Video #2 – Focus on Processes, Not People

ByMark Graban October 31, 2011 Comment (1) 1091
Here is the second short, simple Kaizen education video from KaiNexus. You can view the...
Lean Healthcare featured on PBS Nightly Business Report

Lean Healthcare featured on PBS Nightly Business Report

ByMark Graban October 17, 2011 Comments (2) 927
Friday night's PBS program the Nightly Business Report had a nice feature on the use of Lean at Good...

Mark Graban on YouTube

Toyota has been replacing its famous andon cord with buttons. I visited Toyota's plant in Durban, South Africa, to see how the andon system works there and why they made the switch. Toyota started the change at a plant in Toyota City in 2013. The Durban plant switched about a year ago, and they gave me two reasons. First, there are now two buttons. Yellow calls for help, and red stops the line right away for something like a safety issue. Second, with 90 to 100 andon activations a day in one area, reaching overhead that often was becoming an ergonomics risk. The hardware changed, but the response didn't. When a team member pressed the button, the team leader was there within seconds. Read more on LeanBlog.org: The Toyota Andon System in South Africa: Two Buttons Instead of a Cord https://www.leanblog.org/2026/09/toyota-andon-system-south-africa/ Why Toyota Is Eliminating the Andon Cord (2014) https://www.leanblog.org/2014/08/toyota-eliminating-andon-cord/ Follow for a new Lean short every week. #Andon #Toyota #ToyotaProductionSystem #Lean #LeanManufacturing #ContinuousImprovement #Kaizen #Leadership #PsychologicalSafety #Manufacturing #Shorts
Why Toyota Is Replacing the Andon Cord with Buttons
Strategy deployment -- hoshin kanri -- is supposed to work like a game of catch. Goals flow down from leadership, ideas and feedback flow back up from the people doing the work, and both sides adjust. The ball goes back and forth. A lot of organizations are playing dodgeball instead. The ball only goes one direction, it's thrown hard, and the people on the receiving end are just trying not to get hit. The cost isn't the meeting time you save by skipping the conversation. It's the year you lose executing against metrics that don't match the work. In this short, I share what happened when a hospital cascaded a patient falls target to a labor and delivery unit whose patients don't fall -- and the dashboard that would have looked perfect while the real risks went unmeasured. More on Lean leadership, psychological safety, and continuous improvement at LeanBlog.org. #StrategyDeployment #HoshinKanri #Lean #LeanLeadership #ContinuousImprovement #Leadership #CatchBall #OperationalExcellence #Kaizen #ProcessImprovement
Catch Ball or Dodgeball? How Goals Really Flow in Lean Management
Eric Dingler paused a weekly numbers meeting with his wife for six weeks. It became a year, and a cash-flow gap grew into debt he kept to himself. Eric, author of Hire to Grow, was running two businesses remotely while his family traveled full time through 20 countries. Without the weekly check-in, losing a client led to a short draw on a line of credit, then another, then one that never got repaid. Embarrassed, he held off telling his wife until he could also show her a way out. Meanwhile he launched a string of new offers that confused clients and his email list. He explains what was driving that silence, what changed after he told her, and how the same pattern shows up when owners hold on to work they should be handing off. What you'll learn: 🔵 Why pausing a routine accountability meeting can remove the check that catches both bad ideas and bad numbers 🔵 How a small line-of-credit draw snowballed when no one else was looking at the numbers 🔵 Eric's "significance, acceptance, and security" explanation for why people hide mistakes, even from someone who has never given them a reason to fear the reaction 🔵 Why testing ideas with bullets before cannonballs broke down once he started launching out of panic 🔵 The difference between training a team and developing one, and how that let Eric go 10 days in the Amazon without checking in 🔵 The 10/10/80 approach to using the hours a first hire frees up 🔵 Why Eric has committed that no one on his team will lose their job to AI 🔵 The first step for an owner who suspects they're the bottleneck: an honest time audit Chapters (approximate): 00:00 Meet Eric Dingler 02:05 The paused weekly meeting 06:05 Panic launches vs. small tests 10:34 Significance, acceptance, and security 14:38 Training vs. developing your team 19:35 Hiring before you feel ready 23:25 AI and a people-first team 34:48 Healthcare as a digital nomad 38:36 First step: an honest time audit Eric Dingler is a business coach and the owner of In Transit Studios, a digital marketing agency. He helps small business owners build teams that can run without them in the day-to-day. Hire to Grow: Make Your Next Hire Pay for Themself in 30 Days: https://link.amazon/B0cccpPQF (affiliate link) Website: https://ericdingler.com LinkedIn: https://www.linkedin.com/in/ericdingler/ Episode page, show notes, and full transcript: https://markgraban.com/mistake368 Subscribe to My Favorite Mistake for more conversations with leaders about the mistakes that changed how they work. #MyFavoriteMistake #Leadership #SmallBusiness #Hiring #Delegation #PsychologicalSafety #DigitalNomad
The Accountability Meeting He Stopped Having | Eric Dingler
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