Upcoming John Toussaint Webinar: Five Changes Great Healthcare Leaders Make to…
How big is the opportunity for improvement in healthcare? As Dr. Toussaint's hand gesture, above, indicates...…
Why and How This Pizza Restaurant Owner Engages People Through Kaizen
A culture of continuous improvement is really powerful - in a pizza restaurant or any type of workplace. It engages…
Podcast #279: A Psychologist’s Use of Kaizen and What We Can Learn
Back in 2012, I did a podcast interview (Episode 153) with a psychologist and family therapist, Robert Maurer, PhD.…
What Reduced this E.D.’s Waiting Times? Sexy Technology or Process Change?
This article in The Wall Street Journal caught my eye the other day: "Can Tech Speed Up Emergency Room Care?" But,…
Personal Kaizen: How I Reduced Effort & Time in Scheduling Phone Calls
In today's post, I write about how Kaizen starts with you. I share some examples of "personal Kaizen," including…
From Kaizen Live! 2016: Gemba Walk Tips for Leaders — Do This, Not That
Mischelle McMillin, from Franciscan St. Francis Health, shares “dos and don’ts” for leaders going out to the…
Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health,…
Registration is now open for our “Kaizen Live!” event, where you can visit Franciscan St. Francis Health in…
Improving Safety & Quality Matters, but a $54 Million Cost Savings Makes for…
I saw this article a few days ago in one of the larger healthcare industry trade publications: How One Woman Saved…
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful…
I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…
Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center
I really enjoyed spending the last two days at Mary Greeley Medical Center in Ames, Iowa the last two days.
On…
The One Where @TheNerdyNurse Talks About the Power of #Lean in Healthcare
It's one thing to hear Lean professionals or specialists talking about the power of this methodology to improve…
“The New Lean Hospitals Are Here!”
Yesterday was an exciting day for me, professionally and personally, as I received my first copies of the 3rd…
Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean & #Kaizen
Our friends at Gemba Academy produce some really nice online Lean education materials. It's a subscription service,…
Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)
I recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining…
#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About…
Wow, we had a great time at Franciscan St. Francis Health this week. We had the "Kaizen Live!" class and workshop…
#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other…
I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our…
#KaizenLive – Our Optional Kaizen Intro Class & Lessons Learned
This week, Joe Swartz (pictured at left) and I are running a "Kaizen Live" workshop at his main hospital,…
Still Settling In After Moving; Not Blaming People for Their Best Efforts
The past two weeks have been very busy, to say the least. Thanks to the guest bloggers who contributed posts to…