Upcoming John Toussaint Webinar: Five Changes Great Healthcare Leaders Make to… Mark Graban Jun 13, 2017 0 Blog How big is the opportunity for improvement in healthcare? As Dr. Toussaint's hand gesture, above, indicates...…
Why and How This Pizza Restaurant Owner Engages People Through Kaizen Mark Graban May 22, 2017 1 Blog A culture of continuous improvement is really powerful - in a pizza restaurant or any type of workplace. It engages…
Podcast #279: A Psychologist’s Use of Kaizen and What We Can Learn Mark Graban Apr 27, 2017 0 Interviews Back in 2012, I did a podcast interview (Episode 153) with a psychologist and family therapist, Robert Maurer, PhD.…
What Reduced this E.D.’s Waiting Times? Sexy Technology or Process Change? Mark Graban Mar 30, 2017 2 Blog This article in The Wall Street Journal caught my eye the other day: "Can Tech Speed Up Emergency Room Care?" But,…
Personal Kaizen: How I Reduced Effort & Time in Scheduling Phone Calls Mark Graban Mar 8, 2017 4 Blog In today's post, I write about how Kaizen starts with you. I share some examples of "personal Kaizen," including…
From Kaizen Live! 2016: Gemba Walk Tips for Leaders — Do This, Not That Mark Graban Feb 16, 2017 0 Blog Mischelle McMillin, from Franciscan St. Francis Health, shares “dos and don’ts” for leaders going out to the…
Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health,… Mark Graban Feb 14, 2017 1 Blog Registration is now open for our “Kaizen Live!” event, where you can visit Franciscan St. Francis Health in…
Improving Safety & Quality Matters, but a $54 Million Cost Savings Makes for… Mark Graban Jan 26, 2017 2 Audio I saw this article a few days ago in one of the larger healthcare industry trade publications: How One Woman Saved…
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful… Mark Graban Jan 3, 2017 3 Audio I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…
Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center Mark Graban Oct 27, 2016 1 Blog I really enjoyed spending the last two days at Mary Greeley Medical Center in Ames, Iowa the last two days. On…
The One Where @TheNerdyNurse Talks About the Power of #Lean in Healthcare Mark Graban Aug 15, 2016 0 Blog It's one thing to hear Lean professionals or specialists talking about the power of this methodology to improve…
“The New Lean Hospitals Are Here!” Mark Graban Jun 10, 2016 1 Blog Yesterday was an exciting day for me, professionally and personally, as I received my first copies of the 3rd…
Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean & #Kaizen Mark Graban Apr 21, 2016 0 Blog Our friends at Gemba Academy produce some really nice online Lean education materials. It's a subscription service,…
Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating) Mark Graban Apr 20, 2016 0 Audio I recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining…
#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About… Mark Graban Apr 8, 2016 0 Blog Wow, we had a great time at Franciscan St. Francis Health this week. We had the "Kaizen Live!" class and workshop…
#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other… Mark Graban Apr 6, 2016 1 Blog I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our…
#KaizenLive – Our Optional Kaizen Intro Class & Lessons Learned Mark Graban Apr 5, 2016 0 Blog This week, Joe Swartz (pictured at left) and I are running a "Kaizen Live" workshop at his main hospital,…
Still Settling In After Moving; Not Blaming People for Their Best Efforts Mark Graban Apr 4, 2016 0 Blog The past two weeks have been very busy, to say the least. Thanks to the guest bloggers who contributed posts to…