Reader Question: GM and Lean
From Devin, a graduate student, posted with his permission: "I'm an operations management student who is writing a…
Lean-icopia of Toyota Articles
Here's a flock of articles about the new Toyota San Antonio plant that opened last week:Off to an aggressive start…
Episode #8: “Lean Gin” and “Chummy Lean Chat” with Cristal…
Mark and Cristal
We have a new guest host for Episode #8 of Lean Whiskey. I'm joined by my friend and colleague…
Lean: A Combination of “Why?” and “Why Not?”
When we have really sticky, complicated problems (like the widespread healthcare patient safety and quality…
How Standard Should Standard Improvement Boards Be?
Guest Post by Joe Swartz: At Franciscan Health, we were struggling to create a system-wide standard for our…
“Why?” Not “Who?” Fixing Systems, Not Blaming Workers
Today's post is the first contribution from Shrikant Kalegaonkar, a frequent commenter here on the blog, LinkedIn,…
A Look Back at a 2011 #LeanStartup Podcast with @EricRies and His Next Book,…
In today's post, I look back at my 2011 interview with Eric Ries about his book "The Lean Startup." I share a new…
The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the System…
I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I…
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful…
I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction,…
A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a…
It might be too late to get “Buy In” by the time you bemoan the lack…
Another question I get thrown at me very often is something along the lines of “How do we get more buy in for…
Cleveland Clinic Improvement Model, Part 2: Problem Solving & Standardization
Yesterday, I wrote Part 1 of this post on the Cleveland Clinic Improvement Model.
Part 1 covered the left hand…
Simple Mixups & How Blaming Workers Doesn’t Explain or Prevent Them
When we see a simple error, even in something as silly as sports memorabilia, we would ask "why?" or "how?" instead…
Two Recent Wrong-Site Landings & Many Wrong-Side Surgeries
In healthcare patient safety circles, there's always a lot of discussion about lessons learned from aviation…
Podcast #127 – Dr. Rick Shannon: Lean, Clinical Outcomes & Patient…
MP3 File (run time 20:19)
Podcast #127 is a very special conversation with a leader and a hero of mine…
A Great Poster in a Lean Hospital Lab – Asking Why
As a student of Dr. W. Edwards Deming's books and teachings, I'm not a big fan of slogans and posters in the…
Mini Lean Carnival
Here is a mini "Lean Carnival" of some interesting blog posts I saw last week:Here's a nice overview of the 5 Whys…
NUMMI Tour Tale #3: The Power of Why
NUMMI Tour Tale #1: Why Fix the Escalator?
NUMMI Tour Tale #2: The Power of Reynolds Wrap
I think, by now, that…