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    Interview with Bob Sutton, PhD on His Book ‘Good Boss, Bad...

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    Happy Birthday, Norman Bodek!

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    Survey: Dr. Deming’s Influence on Lean and on Your Organization?

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    Guest Post: Lean Leaders Conference, Part 2 – To Centralise or...

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    Correct Info on the Phone Could Have Saved a Trip for...

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    Error Proofing a Voice Prompt System

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    Everett Clinic Video, Redux – The Need for SPC Thinking

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    Daily Huddle Best Practices: Video Insights from Everett Clinic

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    Recording – Talking About Lean Healthcare on BlogTalkRadio

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    Another Hospital CEO Talks Lean Culture

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    Short Q&A With Me Posted at Jeff Hajek’s Blog

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    Is This Woman Set Up to Fail?

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