Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Remembering and Mourning Nate Hurle, a Healthcare Improvement Champion
I was stunned and saddened on Monday morning to learn of the sudden passing of a friend and a colleague, Nathan (Nate) Hurle, who...
Katie Anderson: One Year of “Learning to Lead, Leading to Learn”...
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My guest for Episode #420 of the Lean Blog Interviews Podcast is Katie Anderson, appearing...
Revisiting the Harada Method: Lessons from Shohei Ohtani and Norman Bodek
It's a Throwback Thursday...
As I watched the MLB Home Run Derby last night, I really enjoyed watching the Japanese baseball player Shohei Ohtani of...
When It’s Easier to Distort the System Than it is to...
I'm often reminded of what the late Peter Scholtes would write or say (often repeated by W. Edwards Deming), where he basically said there...
Coming July 13th — Live Lean Podcast Episode with Katie Anderson
As we approach the 15th birthday / anniversary of my Lean Blog Interviews Podcast, I've experimented with a few formats over the years. There's...
What Were the 10 Most Read LeanBlog.org Posts of the First...
Thanks everybody for reading my blog here in 2021. And for listening to podcasts... oh so many podcasts.
I released 24 "Lean Blog Interviews"...
Don’t Lie to Your Customer About Scores or Seats (or Anything)
Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service scores in surveys:
https://www.leanblog.org/2014/05/when-begging-for-customer-service-scores-hurts-customer-service/
I wondered,...
Revisiting My Interview of Paul O’Neill, Sr. From 2011
It's been almost ten years and I've wanted to re-visit and re-share this interview that I was honored to do with Paul O'Neill back...
Amin Elhassan: It’s Not Enough to Be Right, How You Communicate...
I've learned this lesson the hard way at times in my career: Having the right answer isn't enough if you can't lead people in...
Lean Six Sigma and Continuous Improvement from Railroads to Pageants: Allison...
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My guest for Episode #419 of the Lean Blog Interviews Podcast is Allison Greco, an...
Lean Whiskey #28: Mistakes Make us Better (and Sometimes Make Whiskey...
In Episode 28, Mark and Jamie begin by having our spouses pour mystery whiskeys for us. We don't know what they are when we...
Does Staying OSHA Compliant Really Keep a Company Lean?
Today's post is written by my friends at Creative Safety Supply. They have been a long-time sponsor of the Lean Blog and I appreciate...
