Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Fixing Workarounds is Fun
Fun day today. Healthcare, maybe more than other industries, is prone to tolerating and institutionalizing workarounds, as Steven Spear has written about.As I'm...
Notes from a Toyota Georgetown Tour
Construction Executive Lessons from the Toyota Visit :: Reforming Project ManagementGreat post on the Reforming Project Management blog, notes on a TMMK visit, 23...
Lean Customer Service and Phone Queues
It's nice to be pleasantly surprised by customer service. I called Avis this morning (I'm not renting through National after their poor service...
Conn-Selmer to Hire Replacement "Monkeys"?
Contract offers strike sour noteThe Bach workers are still out on strike in Indiana, they have been since April 1. I haven't written about...
We need Lean, not more $tudies
Report: Drug errors injure more than 1.5M
There are many lean lessons and methods that can be applied to fixing pharmacies and drug dispensing. One...
LeanBlog Podcast in the iTunes Directory
The podcast is now in the iTunes podcast directory, if you search for "leanblog", "lean manufacturing", etc.If you have iTunes on your computer, click...
And You Had a Bad Day?
Urban Legends Reference Pages: Tapioca Time BombThis is a true story and a funny one that almost defies belief. Imagine it is 1972 and...
Taking Time out of Making Glasses
Everyone knows by now that you can get glasses "in about an hour." I read about them recently in a magazine, this was the...
Honda Can Be Picky As Well
AP Wire 06/29/2006 Honda jobs expected to draw from vast applicant poolIt's a frequently blogged about topic here -- how Toyota is very picky...
Surgical Error Proofing
WSJ.com - 'Tagged' Sponge Beeps If Doctors Leave It BehindLeaving foreign objects inside the body after surgery is a problem that plagues hospitals.One earlier...
Wrong Visual Controls and a Lack of Problem Solving
My travel adventures continued... lack of lean concepts abound. The only highlight in my travel was that former Cowboy great and Heisman Trophy...
We’re Not Done with Waste
WSJ.com - In the Lead "For Now, the FocusIs More on Innovation Than on Budget Cuts"Free version hereThis column goes into the category, almost,...
