Notes from a Toyota Georgetown Tour


Construction Executive Lessons from the Toyota Visit :: Reforming Project Management

Great post on the Reforming Project Management blog, notes on a TMMK visit, 23 good points and notes about the Toyota Production System.

Here is one that mirrors what I saw at NUMMI, where I saw Toyota with large quality mottos hanging from the rafters:

“Don't hesitate to display banners, mottos, and team improvement projects across the project work site.”

I saw plenty of mottos and slogans posted and hanging on large banners at NUMMI. Considering the influence that W. Edwards “Mr. Eliminate Slogans, Substitute Leadership” Deming had on Toyota, I'm surprised that Toyota uses motivational slogans to such an extent.

At least we would suppose that Toyota isn't relying “only” on slogans. To what extent would you take the Deming teachings? Eliminate “all” slogans or the ones that demotivate people?

Please check out my main blog page at

The RSS feed content you are reading is copyrighted by the author, Mark Graban.

, , , on the author's copyright.

What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.

Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

Get New Posts Sent To You

Select list(s):
Previous articleLean Customer Service and Phone Queues
Next articleFixing Workarounds is Fun
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. I think the damage of using slogan for Toyota might be minor. In general slogans are bad for several reason including: demotivating employees, stopping management from taking actual action to improve and making management look stupid. Since Toyota actually stand behind their slogans with significant and sustained action (a rarity) these problems may be small. Still I think slogans are a bad idea – risky with very little actual benefit (the way they could be claimed to be a benefit is to focus people’s minds, but only if they are a part of a system of improvement…).

    Most managers using slogans are much more likely to be like Dilbert’s pointy haired boss than Toyota.

    Deming and Dilbert on Slogans (I really do find it annoying that web sites don’t follow the web pages must live forever rule so the dilbert strip is a broken link).


Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.