Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Proof that 100% Inspection is Knot 100% Effectiv in Book Editing...
It's sometimes said (and I believe this to be true) that "100% inspection isn't 100% effective" (it seems like Dr. W. Edwards Deming might...
Dwight’s Doomsday Defect Prevention Device on “The Office”
On last Thursday's episode of The Office, Dwight Schrute installed a software system that he called an "accountability booster," aka the "doomsday device," as...
True Story: Funny Canadian Border Agent Asks About My Books
I'm back in Ontario again this week, giving three more short workshops about Healthcare Kaizen at three different hospitals (after seven hospitals in five...
The Need for Pilots (Not the flying kind) at the TSA?
My dad was flying back from Seattle last week and he noticed this at the TSA "gemba" in the airport, as he reported in...
10 Years of Lean at Virginia Mason Medical Center; CEO Transition...
Becker's Hospital Review published a piece about the first 10 years of Lean at Seattle's Virginia Mason Medical Center: 10 Years Later: Virginia Mason...
Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up...
Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding Variation: The Key to Managing...
Oregon Hospitals Using the “Transforming Care at the Bedside” Program
Here is an article from HealthLeaders Media about the Transforming Care at the Bedside program: "Rural Oregon Hospitals Implement Frontline Caregiver Program." TCAB is...
KaiNexus Education Video #2 – Focus on Processes, not People
Charity Auction Update - the total raised in the round 1 auctions = $951.37 (plus $40 in Amazon affiliate fees from people buying items...
Cost Containment is not the Primary Focus of Lean – But...
American hospitals are concerned (understatement!) about their future revenues as healthcare reform gets implemented. I heard one senior executive tell his staff, "We are...
World Series Defect: Wrong Pitcher
People in healthcare know that miscommunications are a major cause of errors and patient harm. There was a strange footnote to game 5 of...
Bob Emiliani’s Videos from Virginia Mason’s Visit to Wiremold in 2001
Today, I'm sharing a link to some videos our good friend Bob Emiliani has uncovered and posted on his website. Back in November 2001,...
Yes, We Need Staff Ideas – But, How to Manage Those...
It's always great to see stories in the major media outlets about engaging front-line staff in improvement ideas. Recently, we had a piece in...
