Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Podcast #266 – Karyn Ross on Lean for Service Excellence
My guest for Episode #266 of the podcast is Karyn Ross (@KRCLean4Service on Twitter), co-author of the new book (with Jeff Liker): The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.
This Coffee Maker Wasn’t Error Proofed, So I Got a Lousy...
When I was on vacation, my wife and I rented an apartment in Beaune, France instead of getting a hotel room. At left is...
Toronto Cyclist Error Proofs With a “Pool Noodle” to Improve His...
This article from the Toronto Star caught my eye the other day:
Cyclist says his pool noodle makes Toronto streets safer for him
There was a...
Patriots’ Coach Bill Belichick : Surface Tablets :: Some Doctors :...
I saw this article the other day on Deadspin, one of my favorite non-Lean blogs/sites.
Bill Belichick, head coach of the New England Patriots, got...
ThedaCare CEO Dean Gruner to Retire; What’s Next for ThedaCare?
A few weeks ago, I saw this announcement about Dean Gruner, MD, the second CEO to lead ThedaCare during their Lean journey:
Dr. Dean Gruner,...
Taking a Fresh Look at Some Old GM & NUMMI Documents...
When I was a graduate student at the MIT Leaders for Global Operations program, one of our visiting professors was Don Ephlin, a former...
Real Productivity Improvement vs. Pressuring Workers; Easier vs. Suboptimizing
When I was in England on vacation recently, I saw this column in the Financial Times:
Listen to your employees and so increase their productivity
And...
“Jiro Dreams of Sushi” & the Kaizen Mindset
I watched the movie "Jiro Dreams of Sushi" for a second time. The film focuses mainly on Jiro Ono, a now 90-year old sushi chef in Tokyo who has received the rare and coveted Michelin 3-star rating for his restaurant. The film reminds me of Lean thinking, especially the drive for Kaizen, or continuous improvement.
#TBT: A Doctor’s Response to this Doctor Who Was Upset About...
You might remember my post from June about an emergency physician who wrote a journal article bashing "Lean" -- but what he described didn't...
Lean Principles for Hospital Architecture and Design – A Podcast with...
Joining me for Episode #265 of the podcast is Bernita Beikmann, AIA, EDAC, LSSBB, a Principal and Director of Lean Strategy at HKS, an international architecture...
1% Improvement Here and There Can Make a Big Difference in...
I was fortunate to take a nearly two-week vacation recently, a trip that included a week in France.
My wife and I had a chance...
Low Employee Turnover = Better Quality, Better Results
I'm away on vacation through October 10th, but I've scheduled the posting of an article of interest most weekdays. Feel free to comment and share...
