Mark Graban

Mistake proofing is a core Lean / TPS concept that makes it harder for people to do the wrong thing. Ideally, we make it impossible for errors to occur. This might be easier in physical settings, but can also be done in the digital realm.

It's good that United's CEO has taken responsibility for system problems. It's great that they are changing some policies. But why does he say they don't have a culture problem if employees aren't empowered? That sounds like "culture" and a "problem" to me.

The mistakes at The Oscars were trivial and unimportant in the grand scheme of things. What are some lessons learned that apply to improving healthcare supply chains?

A returning guest today for episode #280 is John Dyer, president of his consulting firm, JD&A, Inc., and a contributor for IndustryWeek.com. Today, our focus is the famed "Red Bead Experiment." We'll talk about it, he'll share memories of Dr. Deming facilitating this, and we'll both share and discuss our reflections and our experiences with this, and the lessons learned.

I'm excited to announce that Practicing Lean is now available as an audio book... or least the first half is, but you can buy today.

We don't have money for improvement initiatives, but we do have money to burn on a daily basis due to poor quality and bad systems?

A two-minute video from Jamie about the book and his chapter.

If you don't have 20 minutes for meditation, you should.... do what? Does this classic Zen quote apply to Kaizen and continuous improvement?

Back in 2012, I did a podcast interview (Episode 153) with a psychologist and family therapist, Robert Maurer, PhD. It's been almost five years since the discussion, but I'm often reminded of what I learned from his books and his advice about small change.

I was interviewed for Dr. Diane Hamilton's internet radio show and podcast, called "Take the Lead." We talked about Lean Hospitals, Healthcare Kaizen, and more.

A Lean-thinking physician from Canada asks how many people an organization or department should have in a dedicated Lean or continuous improvement function. How much time is needed from staff and managers?

Today, Mark Graban and KaiNexus host Kevin Meyer in presenting a webinar about Lean and Zen. Also, we try to practice what we preach about Kaizen at KaiNexus, as we describe in a blog post and podcast episode.