Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Getting an Earful: Symptoms of Poor Healthcare Systems While Getting an...
On Saturday, I visited a clinic housed in a retail pharmacy... my symptoms turned out to be caused by an ear infection. The nurse practitioner ended up explaining some symptoms of a poorly-implemented IT system and what sounds like some other management dysfunctions. I jokingly offered to bill her for a counseling session.
Day 2 of #HCSummit17 – Live Blogging the #Lean Healthcare Transformation...
For one last day, I'm at the 8th annual Lean Healthcare Transformation Summit in Palm Springs, California. See my notes from Day 1 in yesterday's...
Live Blogging Day 1 of #HCSummit17 – #Lean Healthcare Transformation Summit
I'm at the 8th annual Lean Healthcare Transformation Summit in Palm Springs, California.
Follow on Twitter using the hashtag #HCSummit2017.
If you're here at the event,...
The 2017 Lean Healthcare Transformation Summit (#HCSummit17) Begins
This week, I'm in Palm Springs for the annual Lean Healthcare Transformation Summit. Follow along on Twitter using hashtag #HCSummit17.
Today, I'm teaching my "Better Metrics"...
3 Nice Videos About Kaizen (Continuous Improvement) in Various Industries
There are many helpful videos on YouTube with great illustrations of Kaizen and continuous improvement mindsets and principles.
In this post, I'm going to share three...
Reader Question: What Type of Waste is This in Our Healthcare...
Here is an international reader question from somebody working in healthcare in the Middle East.
The reader writes:
I would like to thank you for your...
Tips on Change Management
I was honored that Daniel Lock Consulting asked for my thoughts on change management that they included in this article that includes thoughts from...
Do the Words Matter on a Kaizen (Continuous Improvement) Card?
If we're going to practice Kaizen (continuous improvement), do the words matter? Should we call it a Kaizen Card or something else? Do we start with a "problem" or something else? Are we writing down "ideas" or "countermeasures?" Does it matter?
This Apple Store Sign Seems to be a Sign of Apple’s...
Why the sign on the Apple Store door reminded me of their poor problem solving and inelegant solutions to my broken MacBook Pro. This might be my last blog post for the week unless that gets sorted out (or if I get better at doing work like this on my iPad). It might be my last Mac. How the mighty have fallen?
Reader Question: More Clarity in Visualizing Hospital Performance Data
I received another reader question (submit yours here) and it's about statistics, "daily Lean management," and visualizing performance data.
Hey Mark: I like your posts...
Podcast #283 – Jim Lancaster, CEO of Lantech, on “The Work...
Joining me today is Jim Lancaster, CEO of the company Lantech, a manufacturer that is the leader in stretch wrap technology and innovation, as well as case handling equipment. Jim is also author of the new book, published by the Lean Enterprise Institute, titled The Work of Management: A Daily Path to Sustainable Improvement.
Easier, Better, Faster, Cheaper… What’s Missing There?
What if "easier" is less safe? Great question. It begs the question of why Safer isn't first in Shingo's list? Is it because safety is assumed to be such a fundamental pre-condition in the Toyota culture or the Lean approach? Safety is such a non-negotiable point that it doesn't need to be said?
