Was I the Worst Customer at Starbucks — or the Best?
While I'm mostly staying home because of the pandemic, I sometimes treat myself to a Starbucks beverage while I'm…
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Win 1 of 3 Copies of the Book “Steady Work” About Lean at Starbucks
Back in May, I released a podcast episode with Karen Gaudet, author of the excellent book Steady Work. You can now…
Podcast #372 — Karen Gaudet on Lean at Starbucks and “Steady…
My guest for Episode #372 is Karen Gaudet, author of the excellent book Steady Work, which was published by…
Starbucks Risks Getting Burned on the Metrics Rollercoaster
Shout out and hat tip to Dan Markovitz for his excellent blog post:
"WHEN LEADERS TORTURE THEIR EMPLOYEES"
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Starbucks Ad Influenced by Their Lean Education?
Here's some weekend fun leading into the holiday season... I received a marketing email today from Starbucks that…
The Article I *Wish* I Had Read about Starbucks in Yesterday’s WSJ
For a more traditional approach to this topic, check out this alternative post, "Real Lean at Starbucks or…
Is it “Real Lean” at Starbucks or “Tayloristic Industrial…
Once again, the WSJ has written about Lean at Starbucks (see my last post "Controversy over New Standardized Work…
Controversy over New Standardized Work at Some Starbucks Stores
As a regular Starbucks customer (especially so when I lived in Boston, a few stories directly above a Starbucks…
Starbucks CEO says Lean drives margin and satisfaction
Starbucks Corp. F4Q09 (Qtr. End 09/27/09) Earnings Call Transcript -- Seeking Alpha
Following up on Starbucks…
Starbucks Pricing on Cost or Value??
Starbucks boosts prices on some beverages - USATODAY.com
There are no direct "lean" fingerprints on the news…
NPR Mocks Starbucks Improvement Efforts, But I Wouldn’t…
Panel Round II: Wait, Wait : NPR
It's unfortunate that NPR's "Wait, Wait, Don't Tell Me" show would mock…
A Defense of Lean and of Lean at Starbucks
Yesterday's WSJ front page headline caught my eye, as a frequent Starbucks customer and obvious Lean zealot:…
Do Ideas Go "Poof" at Starbucks?
By Mark Graban:I'm always fascinated by Starbucks. For one, I'm a regular customer and Starbucks has a reputation…
Standardization Vs. Accuracy @ Starbucks
Maybe *$ mgmt IS dumb, they put the "get a coffee and egg san... on TwitpicI visited my local hometown Starbucks…
Starbucks Tests "Lean" Operations In Some Stores
Starbucks Gossip: Starbucks tests "lean" operations in Ohio and Kentucky stores
We've known for some time that…
Starbucks Sign Displays Their Supply Chain
I stopped in at my local Starbucks on Sunday morning to get some coffee beans and saw an interesting sign. The…
Gaming the System at Starbucks
Starbucks Gossip: Howard Schultz apparently hasn't put the brakes on warm sandwiches
Following up on last week's…
A Peek, Of Sorts, Into Starbucks’ Operations
Starbucks Gossip Blog - Open ThreadStarbucks Replaces CEO with ChairmanI've posted about Starbucks before - I…