Was I the Worst Customer at Starbucks — or the Best? Mark Graban Sep 3, 2020 8 Blog While I'm mostly staying home because of the pandemic, I sometimes treat myself to a Starbucks beverage while I'm!-->…
Win 1 of 3 Copies of the Book “Steady Work” About Lean at Starbucks Mark Graban Jun 29, 2020 0 Blog Back in May, I released a podcast episode with Karen Gaudet, author of the excellent book Steady Work. You can now!-->…
Podcast #372 — Karen Gaudet on Lean at Starbucks and “Steady… Mark Graban May 27, 2020 0 Interviews My guest for Episode #372 is Karen Gaudet, author of the excellent book Steady Work, which was published by!-->!-->!-->…
Starbucks Risks Getting Burned on the Metrics Rollercoaster Mark Graban Feb 6, 2020 1 Blog Shout out and hat tip to Dan Markovitz for his excellent blog post: "WHEN LEADERS TORTURE THEIR EMPLOYEES" !-->!-->!-->!-->!-->…
Starbucks Ad Influenced by Their Lean Education? Mark Graban Dec 17, 2010 3 Blog Here's some weekend fun leading into the holiday season... I received a marketing email today from Starbucks that…
The Article I *Wish* I Had Read about Starbucks in Yesterday’s WSJ Mark Graban Oct 14, 2010 9 Blog For a more traditional approach to this topic, check out this alternative post, "Real Lean at Starbucks or…
Real Lean at Starbucks or Tayloristic Industrial Engineering? Mark Graban Oct 14, 2010 22 Blog Once again, the WSJ has written about Lean at Starbucks (see my last post "Controversy over New Standardized…
Controversy over New Standardized Work at Some Starbucks Stores Mark Graban Sep 9, 2010 23 Blog As a regular Starbucks customer (especially so when I lived in Boston, a few stories directly above a Starbucks…
Starbucks CEO says Lean drives margin and satisfaction Mark Graban Nov 12, 2009 10 Blog Starbucks Corp. F4Q09 (Qtr. End 09/27/09) Earnings Call Transcript -- Seeking Alpha Following up on Starbucks…
Starbucks Pricing on Cost or Value?? Mark Graban Sep 9, 2009 13 Blog Starbucks boosts prices on some beverages - USATODAY.com There are no direct "lean" fingerprints on the news…
NPR Mocks Starbucks Improvement Efforts, But I Wouldn’t… Mark Graban Aug 19, 2009 11 Blog Panel Round II: Wait, Wait : NPR It's unfortunate that NPR's "Wait, Wait, Don't Tell Me" show would mock…
A Defense of Lean and of Lean at Starbucks Mark Graban Aug 5, 2009 15 Blog Yesterday's WSJ front page headline caught my eye, as a frequent Starbucks customer and obvious Lean zealot:…
Do Ideas Go "Poof" at Starbucks? Mark Graban Jul 6, 2009 6 By Mark Graban:I'm always fascinated by Starbucks. For one, I'm a regular customer and Starbucks has a reputation…
Standardization Vs. Accuracy @ Starbucks Mark Graban Apr 27, 2009 3 Maybe *$ mgmt IS dumb, they put the "get a coffee and egg san... on TwitpicI visited my local hometown Starbucks…
Starbucks Tests "Lean" Operations In Some Stores Mark Graban Mar 25, 2009 2 Blog Starbucks Gossip: Starbucks tests "lean" operations in Ohio and Kentucky stores We've known for some time that…
Starbucks Sign Displays Their Supply Chain Mark Graban May 13, 2008 11 Blog I stopped in at my local Starbucks on Sunday morning to get some coffee beans and saw an interesting sign. The…
Gaming the System at Starbucks Mark Graban Jan 14, 2008 3 Blog Starbucks Gossip: Howard Schultz apparently hasn't put the brakes on warm sandwiches Following up on last week's…
A Peek, Of Sorts, Into Starbucks’ Operations Mark Graban Jan 11, 2008 1 Blog Starbucks Gossip Blog - Open ThreadStarbucks Replaces CEO with ChairmanI've posted about Starbucks before - I…