What This Hospital President Said About Lean, Respecting Staff, and Just Culture
This article made me smile the other day -- especially the comments about Lean, front-line staff, and systems:
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Are Hospitals Not Getting Any Closer to Having “Just Cultures?”
For a long time, I've been an advocate for the parallels between Lean and an approach called "Just Culture." See…
A Continuing Culture of Continuous Improvement at UMass Memorial Health
I was really happy to see this recent blog post from my friend Dr. Eric Dickson, the CEO of UMass Memorial Health…
Come See a Culture of Continuous Improvement at Franciscan Health This October!
Registration is open for "Kaizen Live!" -- the 2019 edition.
Joe Swartz and I are excited to announce that…
The CEO Leading the Culture Change at ZSFGH
Yesterday, I blogged about a CNO who was changing the culture at a hospital away from blaming individual nurses…
Webinar Recording: Creating a Culture of Continuous Improvement And thoughts from…
I'm happy to be hosting, via KaiNexus, another free webinar. Click the link below to register:
How One Community…
Recorded Webinar: TWI and Kata: Skill Patterns to Develop a Culture of Coaching …
Here is a recorded webinar...
I played host (along with KaiNexus) for this webinar that was held Tuesday, August…
Did This Intervention Reduce Blood Culture Contamination Rates?
Here is a chart from a team in San Antonio, where I teach a class on Lean for quality and patient safety twice a…
[Updated] Somebody *Did* Get Unjustly Fired in Hawaii, But System Problems Should…
The official report is out in Hawaii after the traumatic accidental missile warning that was sent last month. An…
Is This a 5S Problem or a Broader Healthcare Leadership and Culture Problem? …
A few of you sent me this sad article from the Wall St. Journal:
"'People Are Dying Here': Federal Hospitals…
Upcoming John Toussaint Webinar: Five Changes Great Healthcare Leaders Make to…
How big is the opportunity for improvement in healthcare? As Dr. Toussaint's hand gesture, above, indicates...…
You Don’t Build a Culture of Continuous Improvement by Waiting Until Your…
When I talk to organizations about Kaizen, or continuous improvement, there's far too much self-defeating talk,…
Lean is Not Just Process Improvement
In my travels, I often meet people or visit organizations that say something like: "We're doing Lean... we just…
Reasons Why Lean Wouldn’t Always Be Easier Just Because You’re in…
Facebook is reminding me that it was four years ago this week that I made my initial study trip to Japan with…
Visiting the Gemba & Seeing a Growing Culture of Continuous Improvement at…
Recently, I wrote about an on-site event that I helped the Iowa Lean Consortium and Mary Greeley Medical Center …
#TBT with an Update: Kaizen & Culture Clash Between Suntory & Jim Beam?
Last year, I wrote a blog post about the intersection of two things I like a lot: Kaizen and whiskey: "Why Kaizen…
The Blame and Shame(ful) Culture of Healthcare
Mark's Note: This is another guest post by Drew Locher (check out past posts and my podcast with him). There's been…
#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other…
I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our…