I was recently interviewed by Megan Wallin-Kirth for an article she wrote for Quality Digest. I thought she was interviewing me for a broader article about quality, but it ended up being a profile of me and my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. So I'm happy about how that turned out.
How to Use Mistakes to Improve Quality
Or, how mistakes factor into a kaizen mindset
And I might have forgotten to share this article that I wrote for Quality Digest back in September… yes, it's an intentionally provocative title, but I stand by what I wrote and I think there's a serious point to be made:
Stop Spending Money on Problem-Solving Training
Focus on psychological safety instead
Please leave a comment and let me know what you think of either article.
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Let’s work together to build a culture of continuous improvement and psychological safety. If you're a leader looking to create lasting change—not just projects—I help organizations:
- Engage people at all levels in sustainable improvement
- Shift from fear of mistakes to learning from them
- Apply Lean thinking in practical, people-centered ways
Interested in coaching or a keynote talk? Let’s start a conversation.
