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One thing that stood out was a variation on a common Lean expression that says, “Be hard on the process, not on the people.” I've used that phrase a lot.
Keith was taught to “critique your process, not your people.”
I think I like that phrase better. Much better.
To me, that language makes a big difference. “Critique” is more open-ended and less judgmental to me. We shouldn't assume that the process is bad enough to the point where we have to be “hard on it.”
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