Critique Your Process, Not Your People


Coming next Wednesday: a new episode of the Lean Blog Interviews podcast with Keith Ingels from The Raymond Corporation.

You can listen now with a free trial or paid subscription for “early access” through the Apple Podcasts app.

One thing that stood out was a variation on a common Lean expression that says, “Be hard on the process, not on the people.” I've used that phrase a lot.

Keith was taught to “critique your process, not your people.”

I think I like that phrase better. Much better.

To me, that language makes a big difference. “Critique” is more open-ended and less judgmental to me. We shouldn't assume that the process is bad enough to the point where we have to be “hard on it.”

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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