Another Webinar on Habit Loops (for Continuous Improvement) [Recording]


Thursday, I hosted and moderated the third and final webinar about “Habit Loops” as part of the KaiNexus Continuous Improvement Webinar Series, presented by Morgan Wright (Customer Marketing Manager) and Greg Jacobson, MD (co-founder and CEO), both from KaiNexus.

Come check out the recording:

Sustaining Continuous Improvement with Habit Science

The first two webinars about Habits can be found via these posts:

Part 1: Introducing the Connections Between Habit Science and Continuous Improvement

Part 2: Building a Culture of Continuous Improvement through Organizational Habits

About this third webinar:

Come join the final webinar in our three-part habit webinar series to learn how we sustain and maximize organizational habits in a continuous improvement culture. In this one-hour webinar, we will review the prior habits webinars' highlights, learn how to design organizational habits, develop your Habit Loops by persona, and share stories of organizations who have seen incredible results from implementing habits.

Click here to register to view the recording.

Here is a short preview of the webinar with Morgan and me:

Habits Books

Here are the three books on habits that Morgan and Greg love and cite:

The Power of Habit: Why We Do What We Do in Life and Business

Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones

Tiny Habits: The Small Changes That Change Everything


Mark Graban: Hi, everybody. Welcome to “The KaiNexus Continuous Improvement Podcast.” I'm Mark Graban. Today, we are doing a quick preview of an upcoming webinar that's going to be presented on May 11th, one o'clock Eastern Time.

It's titled “Sustaining Continuous Improvement with Habit Science.” It's the third in the series being presented by Morgan Wright, our Customer Marketing Manager at KaiNexus, and Greg Jacobson, Co-Founder and CEO from KaiNexus. To register, look for a link in the show notes or you can go to

We're joined today by Morgan Wright to talk about what we're going to learn about on May 11th. Morgan, thanks for being here again to do another preview.

Morgan Wright: Hi, Mark. Thank you. Thanks for having me.

Mark: I just saw and heard Greg and Morgan do a dry run of this third webinar in the Habit series. It's great. I hope everyone will register, come, and attend or watch the recording. It builds upon the first two. I guess the main question for today is how does this one build upon the first two webinars when we start talking about sustaining continuous improvement using habit science.

Morgan: Mark, I shared with you last time, Greg and I have been studying, reading, and learning about this really for the past 12 months. It's funny to see it all come together, and it's crazy that this is our third and final installment of this series. Back to your original question, how it builds upon the first two.

Of course, we want these webinars to build upon one another, but also be able to stand on their own. A big part of the first 15 minutes or so is really calling back to a couple of really important concepts that we want to make sure are really ingrained in people before moving forward. Things that are really important to know in order to build upon.

In this third, we definitely spend some time recapping, as well as we start to really dig into this concept of these habit loops. If you've joined us for any of our past two webinars, you know what I'm talking about when I say habit loop and how do we build these habit loops, multiple habit loops, to ultimately work together for all the different kinds of people in our organization.

We know not everybody is the same. Not everybody has the same responsibility, so how do we set up improvement work to ultimately become a habit for each of these different kinds of people in the organization.

Of course, we have stories. Greg shares a couple of awesome stories that one of which you may recognize. One is from actually a KaiNexus customer of some really awesome keystone habits that have been ultimately ingrained within their own organization. I really hope everybody will enjoy it. I know Greg and I have had a really fun time learning and growing through all of this.

Mark: There's, I'm sure, a lot of common practice or common recommendations between trying to build a habit. Let's say, I've got a yoga mat behind me here, trying to do yoga every single day. Like, I'm on a four-day streak. I need to make it a longer streak.

There are different ways of trying to build a habit and make it sustain on a personal level, as you and Greg have shared, about the habit loops. I'm trying to put it into better practice.

When we talk about continuous improvement habit loops, I know you're going to go into much more detail in the webinar, but can you give us a little context of what type of continuous improvement related habit loops people might need or want to build?

Morgan: The cool part about these habit loops, like I mentioned earlier, is it speaks to each of our different kinds of people in organizations, what they need to do. If it's an executive that needs that overall high-level view of what's going on in his or her improvement culture and how could he engage, as far down to those frontline workers.

Everybody, of course, has their own different responsibilities day to day. How can we piece in that CI work and to ultimately create that habit where that frontline worker can remember, “OK, I have all of these other things I need to do today, but let me submit that into KaiNexus. I just thought of an improvement or I need to make sure I'm moving forward on the improvement that I'm working on with my peer.”

I really think that, ultimately, we'll be able to show how we can really support all of those different habit loops, as well as how that CI coach, if you are in an improvement organization, can really help to support everybody in a manageable way as well.

Mark: It's about, as always, cue, routine, and reward. Leaving the yoga mat out is part of my cue. I don't forget about the need to do yoga. There are certain routines. I'm making sure I'm committing to the time, and I'll tell you the reward. It might not happen right away. I had a third, I hit every single day in the month of January and I tell you, my lower back really started feeling better.

Morgan: Awesome.

Mark: The power of sustained habit as opposed to sporadic practice, and I would encourage people the same way with continuous improvement, or huddles or other daily management practices. If you're doing it sporadically, you're not going to get the same benefit as really making it a continued habit, whether that's physical impact or just organizational impact when it's a continuous improvement habit.

Morgan: It's funny you mentioned that, Mark, because that's one of the concepts that we talk about in our webinar. You're giving everybody a little sneak preview.

Mark: We'll leave it at that. I'm not trying to give too much about it. I'm trying to step on what you and Greg are going to present. It's compelling, helpful information, well-presented as was done in the first two webinars. I will put links to those first two webinars if you want to go back and check them out.

Like Morgan said, not a requirement to have seen the first two to get a lot out of this one, but we will certainly encourage people to share all three. Watch them as a team, watch them with your colleagues, and put these habit loops to work.

Again, that upcoming webinar, May 11th, Sustaining Continuous Improvement with Habit Science. Morgan Wright, who has been with us today, Customer Marketing Manager for KaiNexus, and Dr. Greg Jacobson, Co-Founder and CEO from KaiNexus, will be presenting that. Hope to see you there.

If you attend live, you can ask questions. If you are checking out this preview after May 11th, the recording will be available. We hope you make it a habit to keep attending our KaiNexus webinars. How's that, Morgan?

Morgan: That was perfect. I love it.

Mark: Thanks. Thanks again for doing the preview and thanks for doing the webinars.

Morgan: Thanks.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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