Recorded Webinar on Building a Culture of Continuous Improvement through Organizational Habits


I recently hosted a webinar on habits and “habit loops” as presented by Dr. Greg Jacobson and Morgan Wright from KaiNexus. That recording is available now.

On Thursday, I also hosted a deeper dive on habits that Morgan and Greg presented on the topic of:

How To Design Organizational Habits That Propagate a Culture of Continuous Improvement

Click the link above to access the recording.

In this video, embedded below, you can view my short discussion with Morgan about the webinars. She'll recap the last one and share how this session differs and builds upon it.

This webinar serves as the second part of the Habits Webinar Series. In this webinar, learn how to design organizational habits That Propagate a Culture of Continuous Improvement. Additionally, join us to hear some real-life examples of how you can take this back to implement at your organization.

I hope you'll register and view the recording!

Mark Graban: Hi, everybody, I'm Mark Graban from KaiNexus. Today we're going to be doing a quick preview of our upcoming webinar. It's going to be held March 23rd at one o'clock Eastern. It's titled, “How to Design Organizational Habits That Propagate a Culture of Continuous Improvement.”

To register for that, or if you're watching or listening to this after March 23rd, if you want to view the recording, you can go to, or I'll put a link in the show notes specifically for this webinar.

The presenters — again, this is habits webinar part two, or the second in a series on this topic of habits — this is going to be presented, like last time, by Dr. Greg Jacobson, our co-founder and CEO at KaiNexus. It's also co-presented again by Morgan Wright, our customer marketing manager. We're joined by Morgan today for that preview. How are you, Morgan? Thanks for joining us.

Morgan Wright: I'm doing well. Thanks for having me. How are you?

Mark: I'm doing well. It was a great webinar. This is such a rich topic drawing on the three books that you cited, and so much application and so much to dig into. Maybe first if you would, Morgan, give a little bit of a recap of what you and Greg covered in the first webinar.

Morgan: Like you said, Mark, we've really been digging into these three books that we shared last time. “Atomic Habits,” “The Power of Habits,” and “Tiny Habits.” There's just so much information to download and process and apply to us as CI professionals. We've been having a lot of fun doing it.

As you mentioned, last time, we were very high level. We dove into the science behind habit formation, which was so cool, and cool to hear from Greg who, of course, is a ER doctor. He got his doctor's spin on it. We introduce the concept of the habit loop, and then talk through how we can create habit loops for each kind of persona, is what we call them.

Each different person with different goals and roles and all things like that inside our CI organizations. What we wanted to do was just lay down the foundation for habits as a concept.

Mark: I'll put a link, by the way, to that first webinar in the show notes. The second one builds upon the first but encourage people to go and watch or listen. The second webinar will have a lot to offer. Would you agree, Morgan, if they haven't seen the first one, you guys will get a little bit of a recap?

Morgan: Yes, I was going to make that same point. We'll give a little bit of a recap in our upcoming webinar but highly encourage you to watch the first webinar so you'll have a better understanding of what we're going to be diving into next week.

Mark: That second webinar, I guess next question for you, Morgan, is to share a little bit of a preview of what people can expect this time.

Morgan: Absolutely. Like you mentioned, the title of our next webinar is going to be How to Design Organizational Habits That Propagate a Culture of Continuous Improvement. We're going to take upon that foundation that we established during our last webinar and we're going to be starting to discuss, what are the steps that you can follow to create good habits with actionable takeaways at each step?

We're going to dive into each step versus in our last webinar, again, very high level. We wanted to introduce the concept. In addition to that, I know I'm really excited in regards to the habit loop.

We're going to be sharing some real-life examples of different cues and rewards, KaiNexus-specific, that people can take away and even just after this webinar, start to apply to their organization. Get their mind spinning there. Of course, we're going to be sharing some good stories and examples along the way, similar to last time.

Mark: Good. I'm looking forward to it, Morgan. Maybe as a final topic or question, it would be good to hear your thoughts on, why is this important? Why is a habit loop and trying to build that organizational habit so important? Why is this topic been something you and Greg are so excited to dig into and share?

Morgan: Absolutely. I think while we're looking at it, it's, “OK, we're building these habit loops. Cool. This sounds great, but why?” I feel like the big why is going to be taking these habit loops, we're going to be able to, if you are a KaiNexus customer design the KaiNexus experience to be much more efficient and relevant to each of these kinds of people.

If you're not a KaiNexus customer, I think you can take this information and apply it to your own organization as well. With these habit loops established, the improvement work will become so concrete and so a part of your organization that you'll just start to see those impacts of having that improvement work so ingrained in your culture in so many different ways.

Whether it's patient safety, whether it's employee engagement, lower turnover rate, financial impact, whatever that may be, I think having these established habit loops will lead to that.

Mark: We can think sometime, Morgan, of how do we help strengthen that habit loop about attending our webinars or listening to this podcast? [laughs]

Morgan: That's a great one. We'll brainstorm about that. [laughs]

Mark: I think the reward part of it is clear. There's a lot of good actionable insights that you're sharing in these webinars. That's a big part of that loop. Hopefully, listening to or watching this is a bit of a cue. Is that…?

Morgan: Yeah, I like that. A little bit of a cue, remind you and get you excited about the routine of tuning into your webinars every month.

Mark: Great. Thank you, Morgan, for giving us the preview. Thank you, everybody, for listening or watching this preview here for the webinar. Again, March 23rd, How to Design Organizational Habits That Propagate a Culture of Continuous Improvement. Go to, or look for the registration link in the show notes. Thanks again.

Morgan: Thank you.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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