Monthly Archives: June 2021
Don’t Lie to Your Customer About Scores or Seats (or Anything)
Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service scores in surveys:
https://www.leanblog.org/2014/05/when-begging-for-customer-service-scores-hurts-customer-service/
I wondered,...
Revisiting My Interview of Paul O’Neill, Sr. From 2011
It's been almost ten years and I've wanted to re-visit and re-share this interview that I was honored to do with Paul O'Neill back...
Amin Elhassan: It’s Not Enough to Be Right, How You Communicate Matters More
I've learned this lesson the hard way at times in my career: Having the right answer isn't enough if you can't lead people in...
Lean Six Sigma and Continuous Improvement from Railroads to Pageants: Allison Greco
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My guest for Episode #419 of the Lean Blog Interviews Podcast is Allison Greco, an...
Ryan McCormack’s Operational Excellence Mixtape: Most Popular, 1st Half of 2021
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him!
News, blogs, articles, resources,...
Lean Whiskey #28: Mistakes Make us Better (and Sometimes Make Whiskey Necessary?)
In Episode 28, Mark and Jamie begin by having our spouses pour mystery whiskeys for us. We don't know what they are when we...
Does Staying OSHA Compliant Really Keep a Company Lean?
Today's post is written by my friends at Creative Safety Supply. They have been a long-time sponsor of the Lean Blog and I appreciate...
The Lean Journey (and Mass Vaccination Sites) at Munson Healthcare: Kaleb Foss and Butch...
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My guests for Episode #418 of the Lean Blog Interviews Podcast both work for Munson...
Celebrating Ten Years With KaiNexus! We Call This a KaiNex-iversary!
I haven't done a "Throwback Thursday" post in a while, but I'm going to do something similar here on a Monday. Exactly ten years...
When the CEO is Leading the Health System Transformation, Great Things Can Happen
You might not be a regular listener of the Habitual Excellence podcast, presented by Value Capture (and hosted by me). I hope you are......
Dr. John Kenagy on Adaptive Design Kata: An Improvement and a Leadership Kata (Lean...
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My guest for Episode #417 of the Lean Blog Interviews Podcast is John W....
Ryan McCormack’s Operational Excellence Mixtape: June 4, 2021
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him!
News, blogs, articles, resources,...
