Conversations About Enterprise Excellence, “Humane Management,” and Mistakes
Today, I'm sharing two interviews and discussions — one where I was primarily the host and one where I was the guest. Oh, and there's a third… the latest “My Favorite Mistake”
LinkedIn Live with Jim Benson
Last week, Jim Benson and I did a LinkedIn Live broadcast where we had a conversation on the theme of “Humane Management” as he dubbed it.
You can watch a recording of the session below and I'll be releasing the audio as a Lean Blog Interviews podcast soon. Jim was previously my guest for Episode 155 of that series and he was also the guest for Episode 4 of “My Favorite Mistake.”
Some notes and things that we mention:
- Jim's definition of “velocity”: an imaginary number divided by an arbitrary amount of time
- The new certification program from Modus Institute: The Lean Agile Visual Management Certification and Accreditation Series
- The book Patients Come Second (my interview with the author)
- Psychological safety
- Leaders being of service to employees
- “Learned helplessness”
- “Neither milquetoast nor spineless” — would that make a good podcast title? We brainstormed a few others, inadvertently
- What is systems thinking?
Enterprise Excellence Podcast
The episode where I was the guest is titled:
The page for the episode has a synopsis and some quotes, including:
The challenges, I mean, back when I was in manufacturing, we learned this mantra of, um, SQDC: safety, quality, delivery and cost. There are huge opportunities, sadly, in all four areas within Healthcare.
Matt May's Favorite Mistake
Episode 39 of “My Favorite Mistake” is with another friend from the Lean world, Matthew E. May:
Matt has been a guest on my Lean Blog Interviews podcast many times. So, you might know his work, but did you know he originally pursued an acting career after getting his MBA from Wharton? He shares some stories about that, but Matt and I also talk about mistakes more generally — when are they “happy mistakes?” Were there any acting gigs that were mistakes? How should we think about mistakes, as individuals and as organizations?
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