Sabrina Moon’s “Favorite Mistake”: Leading With Shame


Today's episode of “My Favorite Mistake” is another one that Lean practitioners will especially like.

My guest, Sabrina Moon, talks about how she (unfortunately) learned “command and control” management in her early days at General Motors. She talks eloquently about “leading with shame” and how she eventually (thankfully) learned new approaches, including Lean leadership.

Sabrina and I share stories about the shaming style of leadership, as we both have some emotional scars from our time working at GM. We didn't work together, but we might as well have, given the similarity of the culture at our plants.

You can listen, watch, or read the transcript here:

Sabrina Moon on the Mistake of Using Shame as a Leadership Tool

Thanks for checking it out.


Get New Posts Sent To You

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

Leave A Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.