Sabrina Moon’s “Favorite Mistake”: Leading With Shame

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Today's episode of “My Favorite Mistake” is another one that Lean practitioners will especially like.

My guest, Sabrina Moon, talks about how she (unfortunately) learned “command and control” management in her early days at General Motors. She talks eloquently about “leading with shame” and how she eventually (thankfully) learned new approaches, including Lean leadership.

Sabrina and I share stories about the shaming style of leadership, as we both have some emotional scars from our time working at GM. We didn't work together, but we might as well have, given the similarity of the culture at our plants.

You can listen, watch, or read the transcript here:

Sabrina Moon on the Mistake of Using Shame as a Leadership Tool

Thanks for checking it out.


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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