Announcing a New Podcast Series: “Habitual Excellence”

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During this week-from-home pandemic era, one of my projects has been to set up a podcast for the firm Value Capture.

A month ago, we decided to name the podcast “Habitual Excellence” as a way of recognizing and building upon an important phrase from Value Capture's founder, Paul O'Neill.

The “trailer” episode has been released — it features audio of Mr. O'Neill and clips of the first two interviews with Value Capture leaders, Ken Segel and Geoff Webster.

Please check it out and take a listen to the trailer through the Value Capture website, or you can find it and listen through your favorite podcast app, including:



We plan on releasing episodes every other Tuesday. The first episode had been planned as an opportunity to share a 35-minute speech that Mr. O'Neill gave… and that turns out to be more meaningful after Mr. O'Neill passed away in April.

Future episodes will feature Value Capture team members, clients, and other thought leaders in healthcare improvement. In the first two episodes, Ken and Geoff talk about the concepts of “theoretical limits” and “habitual excellence,” respectively.

We're also doing a mini-series about the five traits of High Reliability Organizations (HROs) and many more conversations on leadership and improvement topics. We'll also share other audio from Mr. O'Neill's archives, as he has a timeless message that we still want to share.

Please subscribe and you'll be notified of next week's first full episode and all future episodes. I hope you'll listen and enjoy the thought-provoking content. Again, here is the main page for the podcast.

Disclosure: I work as a consultant through the firm


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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