Postponed: My “Measures of Success” Workshop at the Shingo Conference 2020 in Orlando

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Thanks to the Shingo Institute for inviting me to facilitate a half-day workshop at the Shingo Conference, being held this year in Orlando, April 16 and 17 dates to be determined. The workshop covers concepts and methods from my book Measures of Success: React Less, Lead Better, Improve More.

I hope you can join us for the conference, as this is an event I have enjoyed in the past — and if you're going to be there, please say hi and, better yet, come to my session.

My workshop will be a concurrent session on Friday at 8:30 AM. Here is a video they asked me to make where I share a little bit about the workshop:



About the workshop:

Workshop: Measures of Success – React Less, Lead Better, Improve More

This workshop's activities are designed to help you overreact less, improve more, and lead better. You'll learn to distinguish signal from noise in metrics and performance measures, allowing you to make better use of limited time to focus and prioritize improvement.

Attendees will get to participate in the famed “Red Bead Experiment,” which is a fun way to bring these lessons to life. We will also learn how to create and interpret process behavior charts that help us understand when statistically-significant improvements have been made or when a system requires the right kind of investigation and improvement interventions.

Learning Objectives:

  • Create Process Behavior Charts from data sets
  • Use “Process Behavior Charts” to identify “signals” in performance metrics
  • Describe the three main rules used to identify signals
  • Predict future behavior of a metric in a “predictable” process
  • Articulate advantages of PBCs over other visualization and evaluation methods

You can also learn more about the workshop via this page on my book's website.


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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