My Article for CFO.com: Break the Bad Habit of Overreacting to Metrics

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I'd like to thank CFO Magazine (their CFO.com website) for publishing my article:

Break the Bad Habit of Overreacting to Metrics

If you've read my book Measures of Success, you will recognize the advice that I give here. But, I hope this helps reach a new audience that deals with performance measures (metrics) quite a bit.

The article starts:

“CFOs, of course, play a key role in overseeing financial metrics and, increasingly, operational performance measures. They pay a great deal of much-needed attention to the question of what to measure. But an opportunity typically remains for getting better at evaluating metrics.

The methods and mindsets mentioned in this article should save time, improve focus, and thereby drive greater performance this year and beyond.”

I hope you find this helpful!

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

3 Comments
  1. Kris Hallan says

    Mark,

    I’m wondering if you have been reading up on “The Flow System” being promoted by Nigel Thurlow and others. I’m a little overwhelmed by all the jargon and tech-speak but it has some interesting takes…I think.

    I’m curious if you have a take on one of their key disciplines – “Weak Signal Detection”. Most of the examples I hear for Weak Signal Detection being ignored would likely fall into the category of statistically insignificant metrics. I’m curious if you have a take on this. Encouraging “Weak Signal Detection” to leadership sounds like something we would have to be very careful about given the propensity of leaders to overreact to insignificant metrics.

    Kris

    1. Mark Graban says

      Hi Kris — Thanks for your comment. No, I’m not familiar with him or his work. I’ve heard of him as a Toyota agile/scrum guy, but don’t know about “The Flow System.” I will look it up.

      Mark

      1. Kris Hallan says

        Looking forward to your take…

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