[Podcast] Work Would be Better if We Didn’t Overreact to Metrics


Thanks to the “Work Minus” podcast for having me on their show:

Work Minus Overreacting to Business Metrics with Mark Graban – Distinguishing signal vs. noise

I enjoyed being on this podcast — here are two quotes they captured:

“When we have a metric that's in that realm of noise, there is no easy answer or root cause for every up or down.”


“If we're desperate to paint a picture of success, people will abuse, they'll cherry pick data points, they'll massage the data, if not torture that data, to prove the point that they need to show because politically, it might be really unsafe to either not know, or it might be really unsafe to try something that fails.”

I hope you'll check it out — what do you think?


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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