Speaking of mistakes, the cover image I selected for today's post reminds of traveling this past Monday. At DFW airport, a company was giving away samples of their new variety of gum. That might have been the gum (chewed by some passenger) that I then sat in later in the terminal. Yuck.
So, an accident like sitting in gum might be different than a workplace mistake. Or, was it my mistake for not looking before I sat?
Anyway, this article caught my eye the other day:
Remove “failure” from your vocabulary, and replace it with “obstacle.”
“And that's the trait of a successful restaurateur–being able to look at problems. We're problem solvers …”
We can't solve problems if we can't admit there are problems. “No problems is a problem,” as the Toyota-ism goes.
Instead of framing things as “failure,” we might think of them as “unexpected learnings.”
Mistakes are an important part of success.
We learn through mistakes. The key is creating the opportunity to make small mistakes as a way of preventing large mistakes. That's the core of Lean thinking and the “Lean Startup” methodology.
“When you stumble and when you fall, that makes you want to get up and try harder even to succeed.”
Embrace a willingness to be wrong.
As I blogged about the other day, being willing to admit that you're wrong is better than stubbornly refusing to admit it.
“The only way to avoid making the same mistakes over and over at your restaurant is by fostering healthy dialogue and creating an environment where staffers feel safe enough to raise concerns or offer feedback.”
That's true in healthcare, too!
Accept that setbacks are part of the process.
“People are very, very scared of failure. A setback is just a setback. [T]ell your team, every once in a while you're going to fall flat on your face.” And that when they do, you'll have their backs.”
That's great advice and fantastic leadership.What do you think? Scroll down to comment or share your thoughts and the post on social media. Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.
- Alternative History: Toyota's CEO Accelerates Lean Healthcare Improvement in the 2000s - February 7, 2023
- When Burnout Turns to Moral Injury for Healthcare Clinicians - February 6, 2023
- Jody Crane, MD: Lean in Emergency Medicine and Hospitals; 3 Big Issues Causing Tough Times in Healthcare - February 1, 2023