Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Changes (Improvements?) to the Way You’ll Receive LeanBlog.org Post Emails

This post in <50 words: If you have been a subscriber, receiving posts via email, the format is changing from full text blog posts to partial blog posts with links to click to read the full post on the web.


Many of you have subscribed to receive daily or weekly emails that contains the full blog posts.

Other blogs, like the KaiNexus blog and many others I subscribe to, send an email with the post title and enough of an excerpt that helps you decide if you wan to click through to the website to read the whole thing.

I've always tried to be reader-centric. I know it's sometimes easier to read a post in email. You don't have to click or tap. You can read posts offline or while on a plane.

But, over the past few years, my blog doesn't always translate well into different email software, including Microsoft Outlook. There have been times when multimedia content or other content that works well in any web browser “breaks” someone's email reader. I've had people unsubscribe as a result. It's become impossible to try to anticipate what works or will no longer work well in all of the email platforms and operating systems.

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Also, sending out full posts through the RSS feed (which drives the automated emails you receive with the posts) makes it easier for unscrupulous people to “scrape” the RSS feed and re-post content on other websites… which doesn't affect the reader, but is annoying to me.

I'd like to keep my focus on creating content… and that means what works well on the web.

Earlier today, I surveyed email subscribers and a vast majority (95% or so… an actual landslide, not an “alternative fact” landslide) said it would be OK to replace “full text” emails with “summary” (or partial text) emails.

So, I'm going to experiment, starting tomorrow, with emails that send out the:

  • Blog Post(s) Title
  • The first 55 words of the post, to give you a sense about the content.

I hope you'll be willing to click to read, here on the web (or a mobile browser, which is 30% of you now, by the way).

I got a number of really nice replies from people, including some ideas about Kaizen-ing the emails. I would use the phrase “Lean it out,” because it's maybe more appropriate in this context than it would be in a workplace.

Two readers suggested that I do well-crafted post summaries… so posts now start with “This post in <50 words:” and my summary – not just the first 50 words that naturally appeared.

The old emails did have a lot of stuff that got in the way of the main point – the post(s):

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In the new emails, I took out some stuff that got in the way:

  • Removed the banner ad about my book
  • Simplified the logo and made it smaller
  • There's less text before getting to the post

It should look like more like this:

To read the post, you can click the post title and there will be a link or button that shows you where to click to read the rest of the post.

The detail of that looks like this… when I have a post (or at most two) daily:

As with all changes, I'll follow a Plan-Do-Study-Adjust cycle.

I've planned (I talked this over with my blog consultant and got some voice of the customer feedback)

I'm doing (running a test of this new email format)

I'll study (asking for your feedback and see what % of people are clicking through to read)

and I'll adjust, if necessary.

As always, thanks for reading. As always, let me know what you think.

 

Please post a comment and join the discussion. Subscribe to get notified about posts daily or weekly.

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

2 Comments
  1. Mark Graban
    Twitter:
    says

    A few people had commented on the “clutter” at the top of the emails. I’m working on that and hopefully people like the progress.

    Nobody had ever complained about that before. It goes to show that a lack of customer complaints doesn’t mean “no problems.”

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