Do We Quit When We Face a Setback? I Hope Not!
Mark's Note: I thought “OCR” meant Optical Character Reader and I thought a “BattleFrog” was the name of a minor league baseball team. But that's why I have guest bloggers… to bring in different perspectives. Today's post, another from Paul Critchley, does just that.
One of my passions (aside from helping folks along their Lean journeys!) is running in obstacle course races (OCRs). On any given weekend in the summer or fall here in New England, I'll be out in a field or the woods somewhere crawling under barbed wire, running through mud or climbing over a wall. OCR has grown amazingly in just the past few years.
When I started racing five years ago, races were sparsely attended by only a core group of enthusiasts. Since then, the sport has exploded, with appearances on “Shark Tank” and having races broadcast on NBC and ESPN. As such, lots more people take part in the sport I have loved… a love that was tested last weekend.
As I prepared for the race with Keith (those of you who have read my book The Whole Professional recognize who Keith is), we talked strategy, pace, and which beer we'd try first once we crossed the finish line.
We had a 10:45 start time (waves go off every 15 minutes), and as we lined up, weather conditions weren't exactly ideal for racing. At a sunny 84 degrees F and 70% humidity, just standing at the start line meant you were sweating profusely. But, OCR racers aren't known as a weak bunch, so we ventured out.
45 minutes, 6 obstacles, and 2.5 miles later, I knew something was wrong.
I was dragging.
I failed on the rope climb, an obstacle I normally have no problem with. The next obstacle – the sandbag carry – is likewise not something that slows me down much. However, hoisting the 50-pound bag onto my shoulder and starting down the hill, I could tell there wasn't much left in the tank.
I made it to the drop location, expelled my added burden, and tapped out.
Keith, who would normally push me to keep going and not let me give up, could tell I wasn't my normal self. My face was beet red, and I'd already drained more than half of my Camelbak's liquid cargo in an effort to stay hydrated. We still had a long way to go, and the hottest part of the day hadn't even arrived yet. Sullenly, we parted ways. Keith soldiered on, and I walk-of-shamed my way back to the spectator area.
Back at the finish, as I waited for Keith to cross, I did what many folks do when they are unsuccessful at something – I rationalized the failure. My thoughts ran quickly.
“It was awfully hot – much hotter than any other day we'd done an OCR.”
“At least I didn't wind up in the medical tent like the dozen or so other folks I saw there.”
“I've never failed an OCR before – it was the heat that beat me, not the course.”
All were legitimate considerations, but they were conjured by my brain merely as explanations why I couldn't do what I'd set out to do. I'd failed, and there was no denying it.
But does this one failure mean that I'll give up on OCR? Of course not.
Once, a business owner who knew almost nothing about Lean argued with me at length about all the reasons Lean wouldn't work in his shop. They were too small; their product mix too complex… on and on he defended his position. Finally, it came to light that they'd made an attempt, once before, to begin their Lean journey and it had been a massive failure, costing the company money and nearly losing some customers. As a result, they convinced themselves that Lean had failed, not their effort toward it. So they gave up, and have never tried again.
Lean, like OCR, takes commitment. You have to train. You have to understand what you're getting into and prepare for it. You aren't going to walk into the office one day and simply “become Lean” just like you can't get off your couch and run an OCR. You also have to be willing to deal with failure, because you absolutely will fail at some point. That doesn't mean that you should give up – it just means that at that point, under those circumstances, it didn't work out. You have to adapt and overcome. The “A” part of PDCA is “Adjust” for that very reason. Review what happened, make adjustments, and try again.
One failure should not derail your Lean journey any more than one DNF is going to stop me from getting ready for my next OCR in a few weeks.
Lean is hard. The industry speculates that somewhere between 80-90% of Lean transformations eventually fail. Resolve to be a part of the 10-20%. Don't give up just because you encounter a setback – that's part of the process. Learn from what went wrong, make adjustments and go for it again. The reward is too great to abandon your Lean race.