My Article for Quality Digest About #Lean Falsehoods; “QDL” Show on Friday


I'll be a guest this Friday July 22, at 2 pm EDT, on the internet video show “Quality Digest Live,” talking about the new third edition of Lean Hospitals and other topics.

Here's the recording of the interview:

We'll probably also talk about this article that was published yesterday on

Lean Is About Quality, Not Just Speed or Efficiency… in Factories or in Hospitals

It might ruffle some feathers, but oh well. I'll stand by what I say here as factual, not just opinion:

Screen Shot 2016-07-19 at 2.50.55 PM

Regular readers of this blog will recognize the themes of “L.A.M.E.” or Lean As Misguidedly Explained.

Hear Mark read this post & the Quality Digest article (subscribe to the podcast series):


In the article, I reference something you might also remember, this video that I blogged about:

I reference this video in the Quality Digest article.

It's still very wrong…. WRONG!

The sub-headline talks about how “There's a lot of misinformation about lean and Six Sigma.” I'm really talking about the misinformation about Lean, often under the guise of so-called “Lean Sigma.”

I don't mean to just pick on other consultants who I think are wrong in their view of Lean. I think this sort of misinformation is harmful to organizations that get sidetracked by it, and it's also harmful to the Lean movement.

Feel free to comment here or at Quality Digest's page with the article.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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