KaiNexus Featured in “Modern Healthcare”


Hi, I'm back from a whirlwind week-long trip to China, where I taught classes on Lean healthcare in Beijing, Shanghai, and Chongqing. I had the chance to visit two very modern hospitals and I really appreciate the interest in healthcare improvement. I'll be blogging more about this next week and beyond.

While I was away, KaiNexus, a technology company I've worked with over the past five years, was featured in this Modern Healthcare article:

Innovations: Software KaiNexus offers Lean an assist

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Our founder, Dr. Greg Jacobson, and I are quoted in the article and the work of one of our customers, Mary Greeley Medical Center, is featured.

In part:

“A modern, continuous improvement system is different from a suggestion box,” said Mark Graban, author of Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and a consultant to KaiNexus. “In a suggestion box model, basically everything bubbles up to a committee. The kaizen model (the Lean philosophy) is based on local teams managing local decisions.”

In addition to the transparency the software provides, it's also designed to be a collaborative rather than a passive tool. Managers have a certain amount of time to respond to an idea and will receive alerts when they haven't done so.

“The speed in which you answer a new idea really matters,” Jacobson said. Otherwise, employees “get disenfranchised and feel like management isn't listening to them.”

Check out the article…


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  1. Ismael Brown says

    Well, glad to see you’re back..

  2. Dick Danjin says

    Hope you had a great time Mark.

    1. Mark Graban says

      Thanks. It was a fascinating trip. I’d call it a great time. Zero tourism time, unless some leisurely meals count (but many meals on a plane or train or on the run). I’ll be blogging more about the trip, starting tomorrow.

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