Monthly Archives: May 2013
Negligent People or a Bad System Leading to Surgical Errors?
A woman has the wrong side of her brain operated on. The headline features the hospital's name and the surgeon's name. It seems the...
Remembering the “Second Victims” of Medical Errors, Including Nurses
This week, May 6-13, is National Nurses Week. It's always important, but it's especially good to thank and recognize all of the talented, caring,...
Apple Expected 10% Bad iPhones from Foxconn?
I'd read before that Apple's supplier (Foxconn) was having trouble assembling iPhone 5s to Apple's standards... but this article contains some shocking stats: "Apple...
“Healthcare Kaizen” Public Workshop – June 25, Dallas / Fort Worth
I first held a public registration workshop based on the book "Healthcare Kaizen" in Denver last month. I'm going to repeat the workshop in...
Toyota Brings TPS & The Toyota Way to India – The Same Familiar Principles
Here's a fascinating article: "How Toyota brought its famed manufacturing method to India."
The piece starts with a story about a classic Toyota management practice...
Podcast #173 – Alan Gleghorn, CEO of Christie Clinic on Lean, Shingo, and Learning...
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My guest for podcast #173 is Alan Gleghorn, CEO of Christie Clinic in central Illinois. Alan is one of the keynote presenters at the...
Notes and References from my #LKNA13 Talk on Lean Healthcare
I had a chance to attend the Lean Kanban North America conference this week. It was a different "tribe" to be a part of,...
Creating a Culture of Respect in Healthcare: The Impact on Patient Outcomes and Staff...
There's an excellent blog post on the Virginia Mason Medical Center site: "Does respecting co-workers make patients safer?"
As a leader in adopting and adapting...
