A Lean Lesson from Dr. Martin Luther King, Jr.
Dr. King wrote, in part:
“…the means we use must be as pure as the ends we seek.”
He's referring to non-violent means for driving societal change. This is a powerful principle and it also reminds me of a core Lean management principle.
The Lean concept is often described as “the right process leads to the right results.” This means that when we have an organizational objective, we aren't satisfied by just having the right results. Traditional organizations won't dig into the details of the process if the results are good. This might mean that people are gaming the system, or they're cheating the numbers, or they're making short-term decisions at the expense of the long term.
Lean thinkers want to make sure we not only have results, but that we came about them by doing things the right way – this includes not scrimping or cutting corners on safety and quality — basically showing “Respect for People” as Toyota calls it. I think that's what Dr. King would have wanted, this respect for people.
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