Lean at Long Beach Memorial Medical Center


Tamra Kaplan Named COO of Long Beach Memorial Medical Center – Yahoo! Finance

There aren't too many details in this story, but Lean *has* led to some good results at Long Beach Memorial Medical Center in CA… benefits to the hospital and a promotion for the former head of the Lean program to Chief Operating Officer. Congrats.

Most recently, Kaplan served as Executive Director of the MC*21 (MemorialCare for the 21st Century) Management System, a system-wide initiative to take patient care to the next level by implementing new technologies and methods, such as electronic medical records, across all medical centers.

In this position, Kaplan facilitated master planning through the MC*21 Management System Oversight Committee, oversaw the development and integration of all system-wide MC*21 Management System activities, and led the daily operations of the Resource Office, including Lean Fellow development. Kaplan incorporated the principles of the Toyota Production System (LEAN), a management philosophy that emphasizes creating a sense of purpose to transform business and cultures. Under Kaplan's leadership, the pilot year of MC*21 resulted in an estimated $2.1 million annualized return, and fiscal year 2009 will yield a three-year return of $15.3 million.

Their goals — not just saving money, as Kaplan says:

“I look forward to applying my knowledge of hospital operations to Long Beach Memorial, as I work with the leadership team and the rest of the staff to uphold our standard of enhancing patient safety, service and satisfaction.”

Glad to see another Lean success story.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

1 Comment
  1. […] by Mark Graban on July 9, 2009 · 0 comments Episode #70 is an interview with Tamra Kaplan, the COO of Long Beach Memorial Medical Center. We talk about the lean transformation work being done in the hospital and Ms. Kaplan’s experience in leading this effort. For an earlier blog post about her promotion to COO and Lean at LBMMC, click here. […]

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