There aren't too many details in this story, but Lean *has* led to some good results at Long Beach Memorial Medical Center in CA… benefits to the hospital and a promotion for the former head of the Lean program to Chief Operating Officer. Congrats.
Most recently, Kaplan served as Executive Director of the MC*21 (MemorialCare for the 21st Century) Management System, a system-wide initiative to take patient care to the next level by implementing new technologies and methods, such as electronic medical records, across all medical centers.
In this position, Kaplan facilitated master planning through the MC*21 Management System Oversight Committee, oversaw the development and integration of all system-wide MC*21 Management System activities, and led the daily operations of the Resource Office, including Lean Fellow development. Kaplan incorporated the principles of the Toyota Production System (LEAN), a management philosophy that emphasizes creating a sense of purpose to transform business and cultures. Under Kaplan's leadership, the pilot year of MC*21 resulted in an estimated $2.1 million annualized return, and fiscal year 2009 will yield a three-year return of $15.3 million.
Their goals — not just saving money, as Kaplan says:
“I look forward to applying my knowledge of hospital operations to Long Beach Memorial, as I work with the leadership team and the rest of the staff to uphold our standard of enhancing patient safety, service and satisfaction.”
Glad to see another Lean success story.
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