Dr. Sami Bahri’s Book "Follow the Learner"
Knowing Dr. Bahri (I've met him and had the pleasure of visiting his practice and spending a morning with him and his staff), this book will be very thoughtful and very helpful to all budding Lean thinkers.
From the description (click the link above to read more or order)
FOLLOW THE LEARNER
What does it really mean to be a “learning organization”? What does it take to get the people in a nonmanufacturing environment to think of work in terms of flow? How do you build a culture based on lean principles and lead that culture as it continuously evolves?
In his book, Follow the Learner: The Role of a Leader in Creating a Lean Culture, Dr. Sami Bahri describes how he and the staff in his dental practice tackled each of these questions. The book describes how their organization, the Bahri Dental Group, transformed their work and their thinking from a traditional batch-and-queue approach to one focused directly on the needs of the patient, not on the needs of the practitioners.
I'm sure this isn't a book just for dentists, but for anyone who is trying to figure out how to “get Lean” and how to lead people in a Lean style. If you're facing the “but we're different” complaints, maybe this book provides ammunition to show that if Lean can work in a dentist's office, it can work in your workplace if you understand the principles and mindsets — not just copying the tools.
Click on the “Lean Dentist” link at the bottom of this post for past content about Dr. Bahri and my podcast with him can be found here. I'll try to get a new podcast with him soon. He recently did a webinar for the LEI, the free archive should be available soon.