Future Speaking Gigs


I'm fortunate to have a few private speaking gigs in the coming months (a hospital in Iowa, an online presentation for an engineering student group at Utah State University, and an MBA operations class at Wharton).

I do have a few public events I wanted to share in case you want to hear me speak or just meet up to chat about Lean.

Society for Health Systems Annual Conference
Chicago IL, April 1 to 4 2009 (I'm on April 2)

The SHS is a branch of the Institute of Industrial Engineers, two groups in which I find a lot of value. They run an outstanding conference, with a big focus on Lean, Six Sigma, and other process improvement projects and methodologies. I'll be presenting a talk titled:

“Engaging Staff in Lean Improvements for Patient Care Settings”

I'll be sharing examples of non Kaizen Event methodologies for Lean, project-based improvements in one health system's efforts in a family practice clinic and an inpatient unit in the hospital.

Last night, I wrote an essay for the upcoming SHS newsletter about using data, industrial engineering, and Lean methods to drive staff decisions in hospitals (as opposed to opinion, benchmarking, and politics). So stay tuned for that.

Training Within Industry Conference
Cincinnati OH, May 12 to 13 2009

Here, I'll be talking about the history and application of the TWI methodology in healthcare, both the 1944 publications and how it's being used today in some hospitals. I'll talk about uses like the Job Breakdown Sheet and how that helps hospital staff improve how their work is done and manage that work on a daily basis. If you're familiar with the TWI methods and manuals, Job Methods, Job Instruction, and Job Relations all apply to hospitals. There's some good work being done, but more potential remains.

The audience for this session will be more manufacturing centric (with some healthcare attendees hopefully). One goal is to get the manufacturing community to help spread these ideas in their community hospitals when they get back home.

Also just wrote something for the TWI Newsletter giving an overview of the opportunity for TWI in hospitals. My presentation will share many pictures and examples of some of the work I'm leading with aspects of this method.

Hope to see you at one of these events.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. Congratulations on the speaking gigs. The one I’d love to sit in on would be the MBA class at Wharton. There may be some conflicting points of views there.


  2. By far and away the biggest barrier I’ve had discussing Lean with MBAs (which I’ve been doing a lot lately as I hope to go back next year to get one myself) is cost accounting. It is still creating barriers even with all the available information. Please inform them a few times that Inventory is NOT an asset, just a non-value added necessity until you improve your process.

    Other big (ok, maybe just current) problems I’ve been having:

    – salary employees are sunk cost so long meetings are ok
    – the value of human potential
    – the negative impact of “making the numbers”
    – what is “share holder” value

    Have fun,


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