More Proof that Exhortations Don’t Work?
Funny story here about new 49ers coach, Mike Singletary, during halftime of his first game.
When his team hit the Candlestick Park locker room at halftime trailing the Seahawks 20-3, Singletary called everyone to attention, dropped his pants and pointed to his rear end, to fully illustrate what the coach thought of his players' performance.
According to a report that first aired on Phoenix-area radio XTRA-910, Singletary then berated the team for three to four minutes with his pants around his ankles.
Wow, that reminds me of some of the butt-chewings we would get from managers at the GM plant when I worked there in the mid-90's. Management by yelling and screaming, I suppose.
It typically got the same results attributed to Singletary:
Singletary did not deny the stunt, which clearly didn't work: The 49ers lost, 34-13.
If your team stinks, your team stinks. I guess Dr. Deming would say that football quality starts at the top of the 49ers organization. Instead of yelling at the “system” that he has, they have to improve the system and get some better players, I'd suppose.
If only “try harder” were the answer to most of our problems. It's not. If it were, our problems in industry and organizations would have been solved long ago, as managers have been screaming “try harder” and “do your best” forever.
You can read from Dr. Deming's 14 Points and Out of the Crisis for free via Google Books.
As he wrote:
10. Eliminate exhortations
Eliminate the use of slogans, posters and exhortations for the work force, demanding Zero Defects and new levels of productivity, without providing methods. Such exhortations only create adversarial relationships; the bulk of the causes of low quality and low productivity belong to the system, and thus lie beyond the power of the work force.
Are your leaders like Coach Singletary or are they actually working to improve the system and provide the right tools and methods to get the job done?
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