I've been making my way through the book Toyota Culture: The Heart and Soul of the Toyota Way at a regrettably slow pace.
There's such good stuff in there… the chapter on “Servant Leadership” is outstanding.
Page 320 includes a few statements/quotes that were “drilled into the minds and hearts of leaders at Toyota”:
- “The team member is the expert.”
- “Focus on the problem, not the person.”
- “Mistakes are okay as long as people learn from them.”
- “Take care of the people building the cars.”
- “You work for your team members.”
So simple, so brilliant…. so hard to adopt if you just “don't get it” or “can't get it.
Is it that difficult compared to implementing Lean methods like “kanban”? It sure seems like it… if statements like those above seem wrong or rub you the wrong way, can you be successful with Lean? A subtitle for the chapter could have been, “Get your ego out of the way”, don't you think?
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