A Lean Nursing Example in New Zealand
Here's a nice news article about the use of Lean in a hospital in New Zealand (hat tip to Michael for sending it to me).
Middlemore Hospital is the first in the country to implement the “Releasing Time to Care” scheme, which works with nurses to improve the efficiency of their daily duties.
That's a great title for a program. Although they clearly state they are implementing Lean concepts, the primary goal is never “implementing Lean” – the goal is better patient care and this is often done by reducing waste for the nurses and staff, allowing them to spend more time on patient care.
Middlemore gets it — they aren't using Lean to drive layoffs:
Despite the amount of time freed up for nurses, no redundancies would follow, general manager for quality improvement Allan Cumming said.
There are so many good anecdotes and examples in the article, I won't try quoting them all — check out the article. This one point jumped out at me though:
Mr Cumming said nurses generally spent about 33 per cent of their time with patients. That figure was expected to double as the scheme was introduced.
That 33% number jumps out since I also saw that number cited in an article about Virginia Mason Medical Center in Seattle – their nurses were also only spending about 30-33% of their time with patients. I've also observed and calculated that exact same number when I've worked with nurses in an inpatient unit.
The remainder of that time is spent on some activities that are “value adding” without the direct patient contact (such as charting) and a lot of activity that is clearly non-value-added, such as searching for missing medications (medications that shouldn't be missing if a better process were in place).
* A ward which used to have only two thermometers to share between nurses has switched to disposable thermometers. They cost less and can be stored at each bedside, saving a substantial amount of time each day.
* Storage areas have been cleaned out and reorganised to the nurses' specifications, meaning a search for supplies takes seconds, not minutes
This is really encouraging. I hope we start seeing more examples of Lean concepts helping nurses and helping patients.