Posts will be pretty sparse and short the next few days, as I'll be in New York City through Sunday, busy with work and some vacation fun.
Saturday, I have the chance to meet and grab a cup of coffee with a doctor with a very interesting business model, as you can read about on his site or the interview linked above. He makes house calls, makes great use of the internet and new technologies, and requires that you pay up front (although you can submit for reimbursement through your insurance provider, if you have one). I'm really excited to chat with Dr. Parkinson about his practice and the overlap with Lean concepts and the idea of “Lean Solutions.”
Keeping with the Womack and Jones principle of “don't waste the customer's time,” Dr. Parkinson only makes house calls, which means you don't wait in a germ-filled office. He also does “e-visits” which means you can get answers or advice to certain types of problems without even having a face-to-face appointment. Cool stuff, hopefully we'll see more doctors adopting this sort of patient-focused, time-saving model. While his practice isn't strictly inspired by Lean, Dr. Parkinson had some exposure to kaizen events and Lean concepts in his formal medical education. We first got in contact because he had linked here to the Lean Blog from his blog.
He's agreed to do a Podcast with me sometime later, so if you have any questions, post them here or email me.
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