Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Does HR work for Employees or the Company?

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Lean Blog: Lean Should be Better Supported by HR

I got this email from a blog reader, name withheld:

“I read your items about annual reviews and had to email. I work for a large global corporation that says it uses Lean and Six Sigma (I guess we do to some extent). I had a concern/question I was about to go to HR about (I am new to our group). I asked a co-worker who I should go to, without talking about what the issue was, and she says ‘you can't trust her, she's the worst about talking about things that should stay confidential with HR'. So, that's not real encouraging. I guess we're not good with ‘respect for people.'”

Well, first off, I don't envy the position he is in. It sounds like the HR department isn't supporting its employees, yet alone lean. I've linked above to an earlier Jamie Flinchbaugh article about HR and lean.

Lean is partly about “respect for people.” It sounds like the company referenced in the reader's email is only thinking about lean in terms of “reducing waste.” Or, they just have some really bad HR people.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

1 Comment
  1. Kevin says

    Sad but unfortunately all too common story. The saddest part is that it could be so easy. Just treat your workers, the ones that really create the value, like humans. Tap their experience and knowledge instead of treating them like a cost.

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