Who is Responsible for Quality?
I saw this card (click on it for a larger view) included with some medical products that were shipped to a hospital. It's signed by a production worker (I assume) and says “I am responsible for the quality control of this product…”
The card really should have been signed by the CEO with the CEO's name. As Deming said, top management must be responsible for quality and the systems that ensure. It would be unfair to hold a production worker personally accountable if that worker was forced into using cheap supplies from the lowest- cost supplier or the the worker wasn't allowed to select the right production tools to help ensure quality. To me, other than providing the lot number, this card itself is “waste” or “muda.”
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